Expert Customer Success Manager T Cloud Public - REF5782E
At a glance
Mid-level Customer Success role at Deutsche Telekom IT Solutions. Budapest · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Shape growth plans for assigned TCP customers while increasing their value and cloud sales
- Guide customers through initial cloud adoption and improve their ongoing usage through consumption and upsell activity
- Review customer signals early to reduce churn and maintain satisfaction
- Carry customer needs into demand processes and help improve TCP support and success practices
- Join the relevant TCP vertical squad and contribute to planning and forecasting work
What you bring
- An OTC Practitioner or comparable AMIGO Hyperscaler certification, plus an agile-method credential such as Scrum, Kanban or DevOps
- A computer science or engineering degree, or comparable technical education
- Strong background across cloud, IT architecture, technology strategy, sales, business development and AI
- Fluent German and English, with confident communication in customer-facing situations
Who this fits
This role suits a technically strong customer success professional who can combine cloud architecture knowledge with commercial development and customer leadership. You will work with international Local Business Units and NatCos, and travel nationally and internationally. Remote work is available within Hungary because of European taxation rules.
From the employer
As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries.
DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.
Your Tasks
As a "Customer Success Manager you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by TCP to the customer and the contract result internally. This includes the following interesting and complex tasks.
You want:
- Strategic influence and development of the existing business of the assigned TCPcustomers in order to increase the value added for the customer and the sales for the TCP
- Comprehensive advice to customers regarding the first-time use of the TCPor the ongoing optimization of cloud usage (consumption push, upselling)
- Active participation in the respective vertical squad of TCP
- Avoiding "churn" through proactive analysis and management of TCPcustomers
- Supporting the ongoing optimization and further development of the customer success management of TCP
- Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of TCP
- Ensuring customer satisfaction
- Participation in the planning and forecasting processes
- Transferring customer requirements to the TCPimpediment and demand process
- Supporting the further development of cloud handling support
Your Profile
Certifications required for the position:
- OTC Practitioner certification or comparable AMIGO Hyperscaler certification
- Agile methods such as Scrum, Kanban, DevOps or comparable certifications
Certifications recommended for the position:
- DevOps Foundation
- OTC Architect
Experience:
- Completed degree in computer science, engineering or comparable training or further education
- Top knowledge and experience in the areas of cloud and IT architecture, technology strategy, sales and business development
- Top knowledge and experience in the field of AI
- Strong communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise
- Strong knowledge of market-relevant cloud ecosystems and experience with partners
- Strong knowledge in the field of cloud (IaaS, PaaS, SaaS)
- Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace
- Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined
- High resilience, adaptability to dynamically changing processes/startup mentality
- Very good technical understanding of standardized service provision through platforms
- Detailed knowledge of the processes and structures in your own company
- Experience in international cooperation with Local Business Units and NatCos
- High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently
- Fluent written and spoken German and English
- Willingness to travel nationally and internationally
Why Join Us?
- Be part of Europe’s biggest sovereign public cloud.
- Work on innovative cloud solutions that are ** shaping the future**.
- Collaborate with a vibrant, dynamic, and international team that thrives on creativity, excellence, and customer satisfaction.
- Grow your career in an environment committed to learning, development, and expanding your skillset.
Apply now and let’s build the future of cloud success together!
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
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