Account Manager, Inside Sales
At a glance
Manager-level Account Management role at StarHub. Singapore.
Pay not stated Account Manager salary
growthroles summary, based on the employer's posting.
What you'll do
- Grow relationships with commercial and large enterprise accounts while protecting retention and service quality
- Find add-on sales, handle renewals and meet sales goals across monthly, quarterly and annual periods
- Recommend tailored telecom and ICT options, including connectivity, mobility and workspace collaboration
- Coordinate with operations, provisioning, finance, legal and service line teams to deliver on SLAs and resolve escalations
- Keep pipeline, forecasts and CRM entries accurate and aligned with internal sales rules
What you bring
- A diploma or higher is required; a bachelor’s degree is an advantage
- At least three years in inside sales, telemarketing or B2B account management
- You can uncover client needs through consultative selling and match them with suitable solutions
Who this fits
This role suits someone experienced with B2B account growth who can advise commercial and enterprise clients on telecom and ICT solutions. Enterprise or commercial client exposure is preferred; telecommunications, IT or technology services experience is an advantage. The role is based in Singapore.
From the employer
Job Description
Job Purpose
The Inside Sales Account Manager is responsible for managing and growing a portfolio of Commercial and Large Enterprise clients by delivering an exceptional customer experience, driving revenue growth, and ensuring long-term account retention. This role serves as a trusted advisor to clients, providing consultative sales support across StarHub’s suite of enterprise telco.
Key Responsibilities
- Account & Relationship Management: Lead relationship management for assigned Commercial and Large Enterprise accounts to ensure high service standards, strong client retention, and high NPS.
- Revenue & Growth: Drive order book and revenue growth by identifying upsell/cross-sell opportunities, managing renewals, and achieving monthly, quarterly, and annual sales targets.
- Solution Consulting: Position end-to-end telecom and ICT solutions—including connectivity, mobility, and workspace collaboration—tailored to client enterprise needs.
- Cross-Functional Execution: Collaborate with Operations, Provisioning, Finance, Legal, and Service Line teams to ensure SLA compliance, timely service delivery, and swift escalation resolution.
- Sales Operations & Governance: Maintain accurate pipeline tracking, sales forecasts, and CRM records in full compliance with company SOPs and internal governance standards.
Qualifications
- Minimum Diploma qualification; Bachelor’s Degree is an advantage.
- At least 3 years of experience in Inside Sales, Telemarketing, or B2B Account Management.
- Prior exposure to Enterprise or Commercial B2B clients is strongly preferred.
- Experience in Telecommunications, IT, or Technology services will be an added advantage.
- Strong consultative selling skills with the ability to understand customer needs and propose suitable solutions.
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