Account Manager

SOCi Open · verified Sep 16, 2026

Remote US Vancouver Full-time Manager Account Management

Mid-level Account Management role at SOCi. Remote, United States · full-time · $75,000–$100,000 base.

SalaryStated by SOCi

$75,000 – $100,000

Base salary for this role, in USD per year, as published in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You'll build account plans that protect revenue and create expansion across commercial multi-location customers
You'll grow executive relationships and advise decision-makers on getting more value from SOCi
You'll lead renewals, contract negotiations, upsells, and cross-sells from proposal through signature
You'll coordinate with Customer Success, Product, and Marketing to improve client outcomes
You'll track pipeline, forecasts, client health, and growth targets using SOCi's internal tech stack

What you bring

Bring at least five years in quota-carrying account management or sales, preferably in B2B or SaaS
Show a consistent record of meeting or exceeding quota, with success in renewals, negotiations, and expansion
Communicate and collaborate well across Customer Success, Sales, and Legal while managing multiple deals
Use Salesforce or an equivalent CRM and apply a proven sales methodology

Who this fits

This role suits a self-starting, creative salesperson who can solve client challenges, learn new technologies, and work effectively in a fast-paced environment. You'll work remotely from the United States, partner across teams, and engage directly with executive customers and industry events.

From the employer

Who We Are:

SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale.

About the role:

We’re looking for a results-driven Account Manager to focus on expanding and retaining revenue within our existing client base. This role partners closely with our Customer Success Managers, who own day-to-day client relationships, to identify growth opportunities and manage all aspects of upsell and renewal negotiations. You’ll play a critical role in driving revenue expansion by executing renewal strategies, negotiating contracts, and ensuring a smooth, timely process from proposal to signature.

Responsibilities:

Build and execute account plans to drive growth and retention across SOCi’s commercial multi-location customer base.
Cultivate deep, long-term relationships with executive stakeholders and decision-makers within your accounts.
Act as a trusted advisor, ensuring clients maximize value from SOCi’s platform and services.
Represent SOCi at customer-facing events, industry conferences, and strategic account reviews.
Serve as a subject matter expert on localized marketing at scale, helping clients solve complex challenges with SOCi solutions.
Partner cross-functionally with customer success, product, and marketing to deliver exceptional customer experiences.
Identify upsell and cross-sell opportunities to expand SOCi’s footprint within existing accounts.
Use SOCi’s internal tech stack (CRM, enablement, marketing tools) to manage your business effectively and track client health.
Maintain strong forecasting accuracy, pipeline discipline, and accountability to growth targets.
Deliver compelling business cases and presentations that articulate the ROI of SOCi to client executives.
Focus on solving business challenges through innovation, while keeping a customer-first mindset.
Remain adaptable as client needs evolve, supporting additional initiatives as required.

Required Skills & Experience

5+ years of experience in a quota carrying Account Management or Sales role preferably in a B2B or SaaS environment.
Ability to prove consistently hitting or overachieving quota.
Proven success in contract renewals, negotiations, and upselling to existing clients.
Excellent communication and collaboration abilities—especially working cross-functionally with Customer Success, Sales, and Legal teams.
Highly organized and detail-oriented, with experience managing multiple deals simultaneously.
Multi-location brands experience and existing industry contacts/relationships preferred.
Self-starter with a creative entrepreneurial spirit.
Refined and proven sales methodology.
Creative strategist; develop new ways to drive sales and value to existing and prospective clients.
Experience working in a fast-paced entrepreneurial environment.
Creative problem solver with the ability to understand and resolve prospective client challenges/objections.
Adaptable; able to quickly learn new technologies and processes.
Salesforce or equivalent CRM experience.

SOCi expects to pay a base salary in the range of $75,000 - $100,000 USD base plus commission. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.

Upon posting, applications for this position will be accepted on an ongoing basis.

What SOCi Provides to You

Comprehensive Benefits Package (full-time permanent, non-contract roles only)

Health insurance plans, dental, and vision
Wellness incentives
401(k) plan with employer match

Flexible Work Environment (full-time, non-contract roles only)

Flexible paid time off
Quarterly wellness days
Paid holidays
Unique employee engagement programs

Empowering Career Growth and Success

What’s Important at SOCi

Led by a team of industry experts, SOCi is leading the pack in agentic marketing for multi-location brands. Our passionate team of SOCialites work from home around the globe!
Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you. Visit soci.ai for more information.