Global Key Account Manager

Orise is seeking an experienced Key Account Manager to join our Go‑To‑Market organisation. You will be responsible for developing and growing strategic customer relationships, identifying new opportunities, and representing the full Orise value proposition. This role is ideal for someone who combines commercial strength with a strong understanding of complex customer needs.

As a Key Account Manager (KAM), you will be globally responsible for one or more strategic customers within our data centre business across the globe. You will own senior customer relationships, represent the full Orise value proposition, and drive sustainable revenue growth by delivering tailored data centre infrastructure solutions aligned with customer short-, medium-, and long-term strategies.

This role combines strategic account ownership, solution-led selling, and cross-functional leadership, working closely with Centres of Excellence (CoEs), operations, and regional teams to support complex, multi-country data centre environments.

Job Description

How you’ll drive impact:

As a Key Account Manager, you will:

• Own and develop long-term strategic relationships with assigned key accounts across the APAC region, acting as the primary commercial and strategic interface.
• Represent the end-to-end Orise data centre value proposition, including services and solutions supporting critical infrastructure environments.
• Develop a deep understanding of customer data centre strategies, operational models, and infrastructure requirements, including capacity growth, availability, resilience, and lifecycle planning.
• Identify, shape, and convert new business opportunities by proposing customised data centre infrastructure solutions in collaboration with operational management and CoEs.
• Lead and coordinate the development of complex offers, including commercial proposals and contract negotiations, ensuring alignment with customer expectations and Orise strategy.
• Drive order intake, turnover, and gross margin performance for assigned accounts, with accountability for overall commercial results.
• Collaborate closely with local account teams, operations, marketing, and other internal stakeholders to ensure consistent execution and customer satisfaction across APAC.
• Apply Account-Based Marketing (ABM) methods to deepen customer engagement, improve market penetration, and drive continuous account growth.
• Actively contribute customer insights, market intelligence, and competitive feedback to support regional and global go-to-market initiatives.
• Ensure full compliance with EHS instructions and customer safety requirements, proactively reporting unsafe situations, incidents, and near misses.

What you bring:

We’re looking for someone who has a minimum of 10 years experience in Key Account Management within the data centre industry, or solution selling, ideally in combination with:

• Strong technical understanding of data centre infrastructure solutions and services, with the ability to position complex offerings at both technical and executive levels.
• Proven experience managing large, strategic customer accounts across multiple countries or regions.
• Solid understanding of standard sales and commercial analyses, including margin, pipeline, and forecasting.
• Excellent negotiation, stakeholder management, and leadership skills, with the ability to influence both customers and internal teams.
• Exceptional communication and customer service skills, internally and externally.
• Demonstrated experience working effectively with Centres of Excellence (CoEs) and cross-functional teams.
• Full knowledge and practical application of Account-Based Marketing (ABM) methodologies.
• Willingness and flexibility to travel regularly across APAC

Additional Information

Orise (Process Automation Solutions) is one of the leading manufacturer-independent suppliers of complete automation solutions for the process and manufacturing industries. The company currently employs more than1,400 people with a global presence in Europe, the Americas, and Asia. Our operational activities focus on the design of process control systems and their vertical integration into the overall business process. We offer complete services from the concept to commissioning, from the field level through process control level to corporate management level. Process Automation Solutions is a company of ATS Automation Tooling Systems Inc.

We look forward to receiving your CV. If you have any questions, please don’t hesitate to contact us!

All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations.

Disclaimer on the Use of AI in our Recruitment Process

To ensure our hiring process is fair, ethical, and transparent, ATS incorporates the use of AI technologies to enhance the recruitment process. We utilize Microsoft CoPilot to assist with the development and posting of job descriptions and assist with recruitment administrative tasks. The software uses pre‑defined, rule‑based filters which operate on fixed criteria and do not perform autonomous evaluation or generate independent recommendations. Microsoft Team Transcript is used to capture and document candidate interviews. Prior to the start of any interview, you will be asked if you consent to the use of transcript. The decision is yours and it will be honored by ATS.

The use of AI within our recruitment process is governed by the following core principles:

• Human Oversight and Accountability – AI is used solely to augment, not replace human judgment. All decisions regarding CV/resume screening, who to interview, and who to hire are made by ATS hiring managers and recruitment teams.
• Transparency and Data Protection – ATS will inform candidates when AI is being used to transcribe an interview to ensure our notes are complete and accurate. Candidates may choose whether or not to allow the use of transcript.All applicant data, including AI-generated interview notes, is treated as a confidential recruitment record and managed in accordance with applicable data protection laws.
• Fairness and Equality – ATS is committed to ensuring the use of AI is vetted and assessed to ensure it is not creating or perpetuating bias or discrimination.