Strategic Account Manager
At a glance
Manager-level Account Management role at Simpro. Miami Office · full-time · no salary stated · we estimate $88,777–$150,000 across the United States.
Simpro has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Protect retention and grow revenue across the most complex enterprise accounts in your portfolio
- Build executive relationships with multiple client stakeholders and position the software as a strategic partner
- Create joint success plans and lead business reviews that connect platform value to financial and operational goals
- Forecast renewal outcomes, coordinate risk responses, and pursue upsell, cross-sell, and technology adoption
- Handle complex negotiations while improving account playbooks, commercial records, and portfolio reporting
What you bring
- You can influence senior leaders and C-suite stakeholders with strong executive presence
- You connect software capabilities to business results and can model return on investment
- You bring strong negotiation and contract management skills for complex commercial settings
- You understand enterprise account management and customer success methods within a SaaS environment
- You can assess portfolio metrics, operational gaps, technology integration, and revenue-retention risks
Who this fits
This role suits a commercially minded enterprise account manager who works independently across complex stakeholder groups. You'll need to coordinate product and operational leaders, solve systemic client issues, and turn account data into executive decisions. The role is based in the Miami office.
From the employer
Job Context
The Strategic Account Manager owns the long-term success, retention, and commercial growth of the company's largest and most complex enterprise client accounts. Acting as a trusted commercial advisor, the role focuses on building deep, multi-stakeholder relationships at the executive level to align software solutions with overarching client business goals. The position holds high responsibility for managing renewal risks, mitigating revenue churn, and driving expansion opportunities across a high-impact portfolio. Operating with a high degree of autonomy, the role ensures strategic value delivery and complex problem resolution to maximize client net revenue retention.What You’ll Do
Drives the long-term retention and commercial growth of a high-value portfolio consisting of the company's most complex enterprise client accounts
Establishes and shapes deep, multi-stakeholder relationships at the executive level to anchor the business as a core strategic partner
Develops and executes comprehensive joint success plans that tie platform value directly to client financial and operational objectives
Leads structured business reviews to consistently demonstrate return on investment and uncover strategic expansion pathways
Owns and mitigates portfolio renewal risk by accurately forecasting outcomes and coordinating cross-functional mitigation frameworks
Influences portfolio expansion by identifying and driving upsell, cross-sell, and advanced technology adoption initiatives
Manages complex, multi-stakeholder commercial negotiations to maximize net revenue retention and secure portfolio value
Champions the client's voice internally by partnering with product and operational leadership to resolve complex systemic issues
Designs replicable account management playbooks and strategic frameworks to uplift collective team capabilities and portfolio health
Oversees the maintenance of high-integrity commercial records, pipeline metrics, and data tracking to inform executive decision-making
This job description is not an exhaustive list of duties and may be modified at the discretion of Simpro Group.
What You’ll Bring
Executive presence with the ability to influence and persuade senior leadership and C-suite stakeholders
Advanced commercial acumen with a proven ability to model return on investment and tie software capabilities to business outcomes
Strong negotiation and contract management skills to navigate multi-stakeholder commercial environments
Exceptional cross-functional orchestration capabilities to align internal resources around client needs
Data-driven analysis skills to evaluate portfolio health metrics and identify expansion opportunities
Complete knowledge and full understanding of enterprise account management and customer success methodologies within a SaaS framework
Deep understanding of operational workflows, efficiency gaps, and technology integration in complex organizational structures
Understanding of net revenue retention strategies and proactive risk-mitigation frameworks
Our Core Values
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organization, where there are opportunities to develop your career, please apply now with your CV/resume.
*Please note, no agencies will be accepted in the recruitment of this role.
Not this one either?
Claude or ChatGPT reads the other 93,771 for you.
Get better matches →
