Account Manager
At a glance
Manager-level Account Management role at Simpro. Miami Office · full-time · no salary stated · we estimate $88,777–$150,000 across the United States.
Simpro has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Keep scheduled contact with assigned accounts to support retention and long-term customer success
- Help customers use the software better by addressing workflow gaps and explaining product additions
- Coordinate available resources throughout each customer’s journey and provide updates on Simpro Group
- Resolve customer concerns through phone, site visits, email, and other account support activities
- Turn suitable customer issues into opportunities for additional products or training
What you bring
- Customer-facing experience in account management or SaaS technical implementation
- Experience with business process software in a customer-facing position is helpful
- Strong troubleshooting, problem-solving, interpersonal, and customer service abilities
- You can explain complicated technical subjects clearly and build trust with stakeholders at every level
Who this fits
You’ll suit this role if you enjoy proactive customer work, cross-team collaboration, and commercial problem solving. The position is based in the Miami office and centers on supporting existing customers through communication, troubleshooting, and account development.
From the employer
Job Context
The Account Manager is responsible for maintaining regular, planned communication with the customers to resolve issues, assist customers to improve the utilisation products, to ultimately ensure the long term success of customers.What You’ll Do
Maintaining regular, planned communication with the nominated accounts with a focus on the retention of our customer base.
Guide the customer throughout the Simpro Group journey and facilitate all resources offered.
Identify inefficiencies between the customer and their software, inefficiencies with workflows and assistance with updating customers on additions to the software.
Drive customer satisfaction through a number of support and account based activities, including supporting customers (phone, site calls, emails).
Be a trusted advisor and source of advice for customers and colleagues and ensure customers receive regular updates on Simpro Group.
Understand customer issues and capitalise on these opportunities (when appropriate) through selling revenue-generating products and additional training to existing customers.
This job description is not an exhaustive list of duties and may be changed or amended at any time at the discretion of Simpro Group.
What You’ll Bring
Experience in customer-facing role - Account Management, or technical implementation role in a SaaS company would be a benefit.
Have a customer-centric approach, with a desire to deliver the best for our customers.
Be proactive and enjoy collaborating across teams to deliver great commercial outcomes.
Good interpersonal skills and the ability to build trust and rapport with stakeholders at all levels.
Experience working with business process software in a customer-facing role would be a benefit.
Be tech savvy and have the desire to learn, along with the ability to convey complex technical topics with simplicity.
Exceptional customer service and troubleshooting/problem solving skills.
Ability to work effectively under pressure and to perform well in a team dynamic.
What We Can Offer You
Responsible Time Off
Comprehensive medical, dental, vision package with 100% employer paid options
Additional benefits including Health Savings Account; Flexible Spending Account; Critical Illness Insurance; Hospital Insurance; Accident Insurance; Life Insurance and AD&D; and Disability Insurance available to purchase.
Wellness Challenge App, Diabetes Prevention App, and Health Hub App
401k/Retirement Plan with 6% employer match
Generous Parental Leave Program
Paid Volunteer Leave Days
Public Holiday Exchange Scheme
Talent Referral Program – get rewarded for referring a friend to join our team!
Diverse training & internal networking opportunities across all of our product lines
Opportunities for career progression and development
Service recognition awards
Click here to find out more about working at Simpro Group!
Our Core Values
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organization, where there are opportunities to develop your career, please apply now with your CV/resume.
*Please note, no agencies will be accepted in the recruitment of this role.
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