Dir, Customer Success Operations (Armis / Veza)

ServiceNow Open · verified Sep 20, 2026

Remote New York Full-time Mid-level Customer Success

Mid-level Customer Success role at ServiceNow. Remote · full-time · $184,100–$322,200 base.

SalaryStated by ServiceNow

$184,100 – $322,200

Base salary for this role, in USD per year, as published in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You'll run global Sales operations, including budgets, dashboards, communications tracking, and measurement
You'll lead executive special projects, events, organizational development, and strategy with sales leaders
You'll track KPIs, report quarterly results, and help leaders deliver agreed outcomes
You'll align sales leaders and executives on priorities, objectives, activities, and organization-wide goals
You'll strengthen operating practices, presentations, reporting, and team culture across the function

What you bring

You bring at least ten years of relevant experience, including project and budget operations
You have a record of business and organizational results plus strong cross-functional influence
You have people-management experience building diverse, high-performing teams
You communicate strongly in writing and speech, with executive presence and sound business judgment
You can use or assess AI in workflows, decisions, or problem-solving

Who this fits

This role suits an operations leader who can work across a global, highly matrixed organization and influence varied stakeholder groups. You'll need to handle change and ambiguity, motivate teams, resolve conflict, and stay focused on execution. The position is listed in New York with remote work.

From the employer

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

What you get to do in this role:

Lead, organize, and manage business operations for the global Sales function, including handling executive-level special projects and working collaboratively and cross-functionally with other global functions and business teams. The global Sales function interacts with virtually every aspect of the company, with some members embedded within other teams. This is a highly matrixed organization operating in a dynamic, high-growth global business environment.

Lead and drive operational aspects of the function, including global budget management, operational dashboards, monitoring and measurement of communications activities.
Work directly with global sales leadership teams to drive special projects, organizational development, and strategy. Track KPIs and work with leadership team to ensure successful outcomes.
Work closely with the broader sales leadership team and other company executives to ensure alignment of strategies, objective and activities; manage special projects and events as needed.
Ensure best practice implementation and operational excellence across entire function.
Drive consistent communications of priorities, activities, and results to team and relevant company stakeholders. Support presentation and reporting needs for the Sales function.
Collaborate with the leadership team to develop the annual objectives and coordinate organization-wide goals. Report quarterly accomplishments.
Help support and lead purpose and culture of team and company.

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
10+ years relevant work experience; prior experience in operational roles, including project and budget management; demonstrated track record delivering business and organizational outcomes
Superb leadership and influencing skills; ability to work collaboratively and cross-functionally
Excellent people management skills and experience; ability to build strong, diverse, high performing teams
Ability to motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver, entrepreneurial mindset
Sharp business judgment, ability to see "big picture" and to prioritize
Executive presence, strong verbal and written communication
Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic global environment
High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results

JV20

For positions in this location, we offer a base pay of $184,100 - $322,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.