Customer Success Operations
At a glance
Mid-level Customer Success role at Endex. New York · full-time · no salary stated · we estimate $93,275–$151,250.
Endex has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Set up lifecycle stages, onboarding handoffs, account groupings and clear ownership across the customer success team
- Join usage and relationship data into dashboards, review routines and alerts that prompt useful account action
- Build repeatable steps for onboarding, adoption follow-up, business reviews and escalating renewal risks
- Track onboarding progress, adoption and retention through consistent lifecycle reporting
What you bring
- You’ve improved customer success operations or another process involving direct customer work
- You can judge whether account data is a meaningful health signal or a misleading score
- You can build workflows, investigate data quality and turn a customer-process issue into a working change
Who this fits
This role suits an operational, analytical individual who designs processes that customer success managers can use while they manage customer relationships. The position is based in New York City, with five days in person each week.
From the employer
Who We Are
Endex builds AI agents that handle complex, end-to-end work for the world's most demanding teams. Today we're deployed across leading financial institutions and Fortune 500 companies, embedded in the tools and workflows they rely on. We operate at the frontier of agentic knowledge work, partnering closely with top AI research labs and backed by the OpenAI Startup Fund. We're on a mission to build the most capable digital coworker in the world.
About the Role
Location: New York City (Primary), Denver, Chicago, Singapore (APAC), London, San Francisco, Austin, Los Angeles
Commitment: 5 Days In-Person
We're looking for someone who can give the customer success team a reliable view of accounts and a repeatable way to act on it.
In Customer Success Operations at Endex, you'll build the systems, reporting and workflows behind customer onboarding, adoption and retention. You'll partner with CSMs on process while they own customer relationships.
Your Key Responsibilities
Build the CS Operating Model: Maintain lifecycle stages, onboarding handoffs, account segmentation and clear ownership across the customer team.
Make Health Signals Useful: Combine usage and relationship data into practical dashboards, review cadences and alerts that lead to action.
Improve Health Reporting: Keep account signals understandable and tied to action.
Scale Customer Programs: Build repeatable workflows for onboarding milestones, adoption follow-up, business reviews and renewal-risk escalation.
Measure the Lifecycle: Report onboarding progress, adoption and retention consistently.
What We're Looking For
Operational Experience: You've improved customer success or other customer-facing processes.
Data Judgment: You distinguish a useful account signal from a misleading score.
Systems Fluency: You can build workflows and troubleshoot data issues.
Practical Design: You create processes a busy CSM can actually use.
Operational and Analytical Fluency: You can define a useful metric, investigate data quality and turn a customer-process problem into a working change.
Nice to Have
Customer success platform experience
SQL or reporting skills
Experience with CRM or customer success platforms, lifecycle reporting and workflow automation
Full-Time Benefits
Health & Dental Insurance
Monthly Wellness Stipend
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