Customer Success Generalist

Endex endex.ai Open

On-site New York AustinChicago +4 Full-time Mid-level Customer Success

At a glance

Mid-level Customer Success role at Endex. New York · full-time · no salary stated · we estimate $93,275–$151,250.

Estimated pay

Endex has not published a salary for this role. The figure below is our estimate, not theirs.

$93,275 – $151,250

What the middle half of mid-level customer success roles in New York paid, among postings that did state a salary.

Worked out from 119 postings that stated pay, median $112,500. Last updated Nov 6, 2026.

RoleCustomer Success

SeniorityMid-level

LocationNew York

WorkplaceOn-site

EmploymentFull-time

PostedNov 7, 2026

Also hiring inAustin, Chicago, Denver, London +2

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Prepare onboarding materials, arrange customer sessions and track outstanding tasks with the account owner
Investigate customer questions, work out whether they need training or product help, then route them with context
Coordinate adoption outreach and follow-up tied to onboarding, workshops and feature launches
Keep account notes, unresolved issues and customer commitments current and easy for teammates to find
Turn repeated customer requests into practical documentation or workflows that make the process smoother

What you bring

You write clearly and accurately, including when explaining an unfamiliar workflow
You learn tools quickly, investigate customer questions and identify what needs to be escalated
You stay organized across multiple accounts, requests and projects, keeping owners updated on commitments

Who this fits

This role suits someone who enjoys customer-facing problem solving and can shift between onboarding, support coordination and adoption work. It is full-time and requires five days in person, with New York City as the primary location; Denver, Chicago, Singapore, London, San Francisco, Austin and Los Angeles are also listed.

From the employer

Who We Are

Endex builds AI agents that handle complex, end-to-end work for the world's most demanding teams. Today we're deployed across leading financial institutions and Fortune 500 companies, embedded in the tools and workflows they rely on. We operate at the frontier of agentic knowledge work, partnering closely with top AI research labs and backed by the OpenAI Startup Fund. We're on a mission to build the most capable digital coworker in the world.

About the Role

Location: New York City (Primary), Denver, Chicago, Singapore (APAC), London, San Francisco, Austin, Los Angeles
Commitment: 5 Days In-Person

We're looking for someone who enjoys helping customers make progress and is willing to do the practical work between a question and a useful result.

As a Customer Success Generalist at Endex, you'll support onboarding, customer communications and adoption programs across the customer team. You'll take on changing needs as they surface, keep smaller projects moving and help the team turn recurring customer requests into a clearer operating process.

Your Key Responsibilities

Support New Customers: Prepare onboarding materials, coordinate sessions and follow up on open tasks with the account owner.
Investigate the First Blocker: Gather useful context about a customer question, distinguish training from a product issue and route it with a clear next step.
Run Customer-Team Projects: Coordinate onboarding preparation, targeted adoption outreach and follow-up from workshops or feature launches.
Maintain Customer Context: Keep account notes, open issues and commitments accurate and accessible to the team.
Improve the Process: Identify recurring requests and create practical documentation or workflows that reduce friction.

What We're Looking For

Customer Mindset: You take a user's problem seriously and care about whether the answer helps.
Clear Writing: You communicate accurately and can make an unfamiliar workflow easier to understand.
Practical Curiosity: You learn tools quickly and investigate before escalating a question.
Strong Organization: You keep track of details across accounts, requests and projects.
Flexible Follow-Through: You can work across onboarding, support coordination and adoption programs while keeping account owners informed and commitments visible.

Nice to Have