Service Partner Manager
At a glance
Mid-level Channel & Partnerships role at Schaeffler. Fort Mill.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Expand the North American service-partner base for Industrial Lifetime Solutions
- Screen and bring on partners by reviewing their commercial strength, technical abilities, and strategic alignment
- Strengthen partner relationships while pursuing revenue gains and better customer outcomes
- Equip regional sales teams with partner plans and go-to-market support
- Study industrial markets, lead business meetings, train stakeholders, and keep CRM records current
What you bring
- A bachelor’s degree or comparable professional background
- Fluent English and strong written and spoken communication
- Practical knowledge of maintenance, reliability, condition monitoring, predictive maintenance, or asset performance solutions
- Background in industrial partner management, strategic accounts, or service selling
- Experience with Microsoft Office and CRM platforms, preferably Salesforce
Who this fits
This role suits a manager who can work independently while coordinating across functions and regions. You’ll need to travel as business needs require, potentially up to half of your working time. The work combines industrial service knowledge, partner development, sales support, training, analysis, and customer interaction.
From the employer
Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.
Your Key Responsibilities
- Develop and grow the Industrial Lifetime Solutions service partner network across North America.
- Identify, evaluate, and onboard qualified service partners based on commercial, technical capabilities and strategic fit.
- Manage partner relationships to drive long-term collaboration, revenue growth, and customer satisfaction.
- Support regional Industrial Lifetime Solutions sales teams with partner engagement and go-to-market strategies.
- Analyze market trends and report on technologies, customers, and competitors.
- Lead customer and cross-functional meetings, providing clear project and business updates.
- Develop and deliver training programs and supporting materials for sales teams, partners, and customers.
- Capture customer and market feedback to support product and service improvements.
- Maintain accurate partner, customer, and opportunity records within CRM systems.
- Travel up to 50% as business needs require.
Your Qualifications
- Bachelor degree or equivalent work experience
- Fluent in English, with outstanding verbal and written communication capabilities.
- Knowledge and practical experience in maintenance and reliability programs, condition monitoring, predictive maintenance, or asset performance management solutions.
- Experience in strategic account management, partner management, or service sales within an industrial environment.
- Strong understanding of key industrial sectors and their maintenance, reliability, and operational performance requirements.
- Proven ability to work independently while effectively collaborating within cross-functional and geographically diverse teams.
- Strong analytical and problem-solving skills with a high level of attention to detail.
- Excellent interpersonal, verbal, and written communication skills, with a passion for knowledge sharing and continuous learning.
- Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word.
- Experience using Customer Relationship Management (CRM) platforms, preferably Salesforce.
- Ability to build and maintain strong relationships with service partners, customers, and internal stakeholders to drive business growth and customer success.
Our Offering
- Comprehensive healthcare coverage: Employees receive access to a range of medical, dental, and vision insurance plans, ensuring their well-being and peace of mind.
- Generous retirement savings options: The company provides competitive 401(k) matching contributions (up to 6%), empowering employees to build a secure financial future.
- Professional development opportunities: The company invests in its employees' growth by offering tuition reimbursement, skill development workshops, and ongoing learning and development programs.
- Wellness initiatives: Employees have access to wellness programs and resources aimed at promoting physical, mental, and emotional health, fostering a supportive and thriving work environment.
- Please see all our benefit offerings at Schaeffler Benefits
As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.
Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.
Your Contact
Schaeffler Group USA Inc.
Roberto Celorio
+1(803)802-4046
Keywords: Experienced; Professional; Full-Time; Unlimited; Sales Management;
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