Junior Account Manager, Central and Eastern Europe
At a glance
Entry-level Account Management role at RateHawk. Remote, Poland · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Build relationships with tour operators, agencies, travel management companies, and online travel agencies
- Work with sales to find territory opportunities and apply knowledge of travel trends and partner needs
- Train partners on the provided platforms and improve how they use those systems
- Present the client’s brand through product briefings and relevant travel-industry networking events
- Handle partner incidents, payment checks, and CRM reporting on activity and market developments
What you bring
- At least one year in account management, customer management, or B2B travel business development
- Knowledge of regional travel markets and B2B networks spanning operators, agencies, management companies, and OTAs
- Fluent English plus Lithuanian, Latvian, or Polish, with other languages helpful
- Comfort using metrics and numbers to guide decisions
Who this fits
This role suits a proactive junior individual contributor who can work across cultures and respond well to a changing environment. It is remote for candidates living in Poland, Lithuania, Latvia, or Hungary, with up to ten percent travel. Submit your CV in English.
From the employer
RateHawk is part of Emerging Travel Group— a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide.
Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.
As a Junior Account Manager, you will play a pivotal role in maintaining and developing relationships with our clients and consolidating our presence on the local market.
This is an IC role, not a Team Lead position.
This is a remote vacancy open to candidates residing in Poland, Lithuania, Latvia and Hungary.
What You’ll Do:
- Maintain and develop collaborative relationships with existing and newly contracted partners, including tour operators, travel agencies, travel management companies, and online travel agencies, with the objective of increasing partner performance and engagement.
- Collaborate with the sales function to identify, assess, and support growth opportunities in the defined territory, contributing expertise on market trends and partner needs.
- Conduct follow-up communications with current and prospective partners for the purpose of providing system training and enhancing partners’ understanding and utilization of provided platforms.
- Position and promote the client’s brand within the travel trade sector through the delivery of ongoing product presentations and representation at relevant industry networking events.
- Advise on the resolution of incident-related matters affecting partners, facilitating support and ensuring timely communication between involved parties.
- Oversee payment-related processes on behalf of the client, including the verification and control of transactions, and provide recommendations to ensure the accuracy and integrity of payment operations.
- Prepare and submit regular comprehensive reports utilizing the client’s CRM and internal systems, offering analysis and insights regarding partner activities, market developments, and other relevant metrics.
Requirements
Must have:
- Relevant Experience. Minimum of 1 year of successful experience in account or customer management, or in business development for B2B companies within the travel industry;
- Market Knowledge. Understanding of the region's travel market, including B2B travel networks (tour operators, travel agencies, travel management companies, OTAs);
- Language knowledge. Fluent in English, and either Lithuanian, Latvian or Polish, other languages are advantageous.
- Travel Requirements. Up to 10% of travel time may be required;
- Analytical skills. Used to data-driven decision-making, metrics-driven and good with numbers;
- Personal skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with the fast-changing business environment, teamplayer;
- International mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence;
Note: only CVs in English will be considered.
Benefits
- Flexible schedules and opportunity to work remotely.
- Ambitious and supportive team who love what they do, appreciate each other, and grow together.
- Internal programs for adaptation and training, development of soft skills, and leadership abilities.
- Partial compensation for participating in external training and conferences.
- Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
- Corporate prices on hotels and travel services.
- MyTime Day Off - an extra non-working day without loss of compensation.
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