Key Account Sales Manager

Job Summary

Key Account Sales Manager

Are you passionate about building strategic customer relationships and driving business growth in the flavors industry?

At IFF, the heart of our company is fueled by a sense of discovery, constantly asking “what if?” That passion for exploration drives us to co-create unique scents and tastes in fine fragrances and beauty, detergents and household goods, as well as beloved foods and beverages.

IFF is very excited to welcome a new Key Account Sales Manager (Flavors) to our team, and we hope it’s you!

You will be responsible for managing a portfolio of key local Flavor accounts in Poland. In this role, you will report to the Flavors Sales Manager, Poland, and be accountable for developing and growing business with these customers. Your primary focus will be to build strong customer relationships, identify growth opportunities, and ensure the effective management of sales activities across your accounts. You will work closely with the Operations, Creation, Application, and Marketing teams within IFF to deliver innovative solutions and drive business success.

Taste: Crafting unique, technology-enabled flavor designs that define the identity of food and beverage brands, shape trends in flavor building and fuel market success.

The role is based in Warsaw, Poland (hybrid role). Be part of a customer-focused, strategic, and collaborative team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You'll Make a Difference

• Drive profitable growth by managing and expanding relationships with key strategic accounts.

• Identify and secure new business opportunities while protecting and growing existing revenue streams.

• Develop a deep understanding of customers’ businesses, objectives, challenges, and market dynamics.

• Coordinate cross-functional teams including Commercial Support, Technical, Marketing, Creation, and Application teams to ensure outstanding customer service and project execution.

• Prepare and deliver impactful customer presentations, workshops, business reviews, and account development plans.

• Manage commercial activities including pricing, quotations, sample requests, and customer communications.

• Ensure accurate and timely entry of opportunities and projects into IFF's project management systems, maintaining high-quality data and visibility.

• Monitor project progress, proactively manage project pipelines, and act as the primary point of contact between customers and internal stakeholders.

• Develop and execute account plans for priority customers and provide market insights during category and business review meetings.

What Makes You the Right Fit

• Bachelor's degree in Business, Food Science, Chemistry, or a related discipline.

• Proven experience in Key Account Management, Sales, Business Development, or Commercial Management within B2B industries.

• Demonstrated success in driving revenue growth and securing new business opportunities.

• Strong customer relationship management and stakeholder engagement skills.

• Experience working in complex, cross-functional, and international environments.

• Excellent project management and organizational skills, with the ability to manage multiple priorities simultaneously.

• Strong commercial acumen, negotiation skills, and understanding of pricing strategies.
• Advanced English and Polish communication skills, both written and verbal.

• Collaborative team player with the ability to build strong relationships, work effectively across functions, and contribute to a positive team environment.

How Would You Stand Out?

• Previous experience in the flavors, fragrances, food ingredients, consumer goods, or specialty chemicals industry.

• Experience managing multinational or global strategic accounts with multiple decision-makers.

• Strong analytical mindset with the ability to translate market insights into commercial opportunities.

Why Choose Us?

• Hybrid working model offering flexibility and work-life balance.

• Opportunity to collaborate with global customers and cross-functional international teams.

• Learning opportunities within a leading global organization.

• Exposure to innovative technologies, products, and market-leading solutions.

• Supportive, inclusive, and growth-oriented work environment.

• Competitive compensation and benefits package.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more