Customer Success Manager
At a glance
Manager-level Customer Success role at Qevlar AI. Paris · full-time · no salary stated · we estimate €62,625–€77,500 across France.
Qevlar AI has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Guide a portfolio of customers through security transformations and help them realize value from the product
- Build trust with customer decision-makers and lead discussions that connect detection work to business resilience
- Own customer success from onboarding through renewal, tracking retention and finding opportunities to expand accounts
- Work with client engineers and analysts on log ingestion, integrations, and detection tuning
- Bring customer feedback to Product and Engineering, using security gaps to encourage deeper product adoption
What you bring
- At least eight years in customer success roles related to cybersecurity SaaS
- Strong knowledge of security products and Security Operations Center workflows
- Fluency in French and English
- Skill in explaining technical findings as business outcomes for non-technical audiences
Who this fits
This role suits a technically grounded customer success professional who can advise security practitioners and hold business-level conversations. Previous work in a Security Operations Center is valued. The position is based in Paris, with remote, hybrid, or office work offered.
From the employer
About Qevlar AI
Qevlar is a B2B SaaS scale-up on a mission to boost the productivity of cybersecurity teams with Artificial Intelligence. We build an AI platform that transitions Security Operations Centers from reactive to proactive units through autonomous security alert investigations.
In just three years, we have:
Raised a total of $44m in series-A & seed rounds from EQT Ventures, Forgepoint Capital and Partech
Deployed our solution with major Enterprises such as Sodexo and GlobalConnect, and leading MSSPs like Orange Cyberdefense
Expanded to the US market with a growing North American presence
Ended 2025 with a strong multi-million dollar ARR and ambitious goals for 2026
We are seeking a Customer Success Manager to join our high-growth team.
This is a strategic role designed for a "Technical Advocate", someone who understands the deep "pain" of the SOC team but thrives in C-level business discussions.
You will manage a portfolio of accounts, guiding them through complex security transformations and ensuring they maximise ROI through our solutions.
What You Will Do
You won't just manage a relationship; you will be the primary architect of trust between our autonomous SOC analysts and our customers’ security teams.
Strategic Account Leadership
C-Suite and Managers Advisory: Build and maintain trusted relationships with decision makers.
Retention & Growth: Own the end-to-end success lifecycle, driving Net Retention Rate and identifying expansion opportunities.
Business Value Alignment: Conduct Monthly and Quarterly Business Reviews (QBRs) that bridge the gap between technical detection tuning and high-level business resilience.
Onboarding & Technical Adoption
Execute our onboarding playbook to ensure global organizations are receiving value within the first weeks
Partner with client engineers and analysts to streamline log ingestion, integrations, and detection tuning.
Consultative Problem Solving
Use a consultative approach to identify gaps in a client’s security posture to drive deep product adoption.
Act as the "Voice of the Customer" for our Product and Engineering teams to influence the roadmap.
Who you are
Experience: 8+ years of CSM-related experience in Cybersecurity SaaS
Technical Domain Expertise: Deep knowledge of Security Solutions and SOC workflows.
Background: Former experience in SOC organisations is highly valued. You must "know the pain" of the practitioner to effectively present the solution.
Communication: Exceptional ability to translate technical data into business impact for non-technical stakeholders.
Fluent in French and English
Why join us
Join a fast-growing AI startup revolutionising cybersecurity 🚀
Make a real impact: your work directly improves security teams’ efficiency
Work with passionate people: we’re a team of passionate cybersecurity and AI experts
Flexible work environment: Remote, hybrid, or in-office, whatever works best for you
Career growth opportunities: as we scale, so do the opportunities to take on more responsibility
If you’re excited about helping security teams adopt cutting-edge AI, we’d love to hear from you. Let’s build the future of cybersecurity together.
Hiring process
Introduction Call
Hiring Manager Interview
Case Study
Culture fit
References
Offer
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