Partner Success Director
plugandplaytechcenter Open · verified Sep 22, 2026 At a glance
Leadership Channel & Partnerships role at plugandplaytechcenter. Seoul · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Set the partner success direction, improve lifecycle experiences, and rank changes by their expected partner impact
- Coordinate teams across the organization so prioritized partner improvements are delivered successfully
- Lead and develop a growing global team of partner success representatives through coaching and product education
- Choose value metrics such as utilization, NPS, retention, and renewals, then build automated dashboards around them
- Pursue Korean government and corporate projects while leading proposals and RFPs for open innovation programs
What you bring
- A bachelor’s degree in business, marketing, or a related discipline
- At least six years in customer success or account management, ideally involving enterprise applications
- A record of influencing executives and cross-functional stakeholders toward shared decisions
- B2B sales, business development, and proposal-writing experience in the Korean market
- Strong analytical, process, communication, and organizational skills, with independent execution in fast-paced work
Who this fits
You’ll suit a strategic people leader who can shape operating processes, use data to improve partner delivery, and influence without relying on formal authority. The role is based in Seoul, leads a global partner success team, and requires English-language CV submission. Experience with Korean government-funded work and corporate open innovation programs is preferred.
From the employer
WHO WE ARE:
Plug and Play Tech Center is the ultimate innovation platform, bringing together the best startups and the world's largest corporations to create the most meaningful connections that bring innovation to anyone, anywhere. We are on a mission to bring the benefits of Silicon Valley to all corners of the world. Each year, hundreds of entrepreneurs join our vertical-specific accelerator programs to team up with our corporate members or receive a direct investment from Plug and Play.
WHO WE’RE LOOKING FOR:
We’re a diverse team with backgrounds in technology and entrepreneurship and we’re growing rapidly to deliver on our mission. We’re actively seeking a Director of Partner Success to continuously deliver value to our partners.
The Director, Partner Success will help define the strategy, metrics, and operating processes for the role. You must be highly strategic, analytical, detail oriented, and able to effectively influence these skills within the organization and external partners.
HOW YOU WILL MAKE A DIFFERENCE:
• Define our partner success strategy that is unique and differentiated in the marketplace
• Identify opportunities to evolve the experience across the partner lifecycle
• Prioritize the partner experience improvements that have the highest impact on partners
• Drive cross-functional team support to ensure successful implementation
• Oversee and manage a growing team of partner success reps globally
• Develop your team through motivation, counseling and product knowledge education
• Define metrics that measure our delivery of value to partners (e.g., product utilization, NPS, retention, renewal rate, etc...) and build out dashboards that communicate them to the team
• Construct and automate dashboards for key performance metrics
• Other duties as assigned
• Drive business development efforts to secure new projects with Korean government agencies and corporate
partners.
• Lead proposal and RFP development for government-funded and corporate open innovation programs.
REQUIRED EXPERIENCE:
• Bachelor’s degree in business marketing, or related field
• 6+ years of experience working in customer success or account management, preferably in enterprise applications and with a deep knowledge of best practices in the space
• Proven track record of working with and influencing cross-functional stakeholders and executives
• Detail oriented, highly organized, and comfortable working in a fast-paced environment
• Strong process and analytical skills to identify inefficiencies and create improvements
• Excellent communication skills and ability to drive alignment through influence
• Self-motivated with the ability to work with minimal supervision
• Experience in B2B sales, business development, and proposal writing in the Korean market.
• Experience with government-funded projects and corporate open innovation programs in Korea preferred
*All CVs must be submitted in English
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