Key Account Manager (SMB's)
Hybrid Mexico City Full-time Manager Account Management
At a glance
Manager-level Account Management role at PayJoy. Mexico City · full-time.
Pay not stated Key Account Manager salary
RoleAccount Management
SeniorityManager
LocationMexico City
WorkplaceHybrid
EmploymentFull-time
PostedMar 25, 2026 · 7mo ago
Role brief
growthroles summary, based on the employer's posting.
What you'll do
- Set plans for key accounts to grow existing partnerships and develop new ones
- Build trusted working relationships with partners and stakeholders across their organizations
- Forecast account results, track KPIs and work toward revenue targets
- Shape account-specific go-to-market plans, address customer pain points and improve commercial performance
- Lead and coach a sales team while coordinating cross-functional initiatives and partner marketing efforts
What you bring
- A degree in business, marketing or a related area, or equivalent work experience
- At least five years growing key accounts and delivering revenue targets, particularly with top accounts
- Experience leading a sales team and building a high-performance, engaged team
- Strong data analysis skills to guide decisions, spot trends and shape strategic initiatives
Who this fits
This role suits an experienced key-account leader who has managed a sales team and can balance partner relationships, account growth and team performance. The position is based in Mexico City and is hybrid.
From the employer
About PayJoy
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
The Key Account Manager is responsible for overseeing the day-to-day operations, management, and strategic development of most important commercial partners across the country; including engaging and welcoming all levels of our partners’ organization structure, effective account management, overseeing of marketing efforts, optimizing sales, and maintaining the overall functionality of kiosks
Responsibilities
- Develop, manage and implement effective strategic plans and goals to develop new and existing strategic key accounts.
Build solid and long-lasting trusted relationships with key partners and stakeholders.
Prepare and maintain accurate forecasts for all key strategic accounts and meet target requirements, tracking key performance indicators (KPIs).
Develop, manage and implement go to market strategies for each key strategic account, identifying customer pain points and implementing improvement plans in commercial management.
Lead and mentor a team of professionals to achieve individual goals, meet KPIs, and enhance their skills and performance;
Collaborate effectively with internal teams, influence cross-functional projects, and take a leadership role in driving integrated business initiatives.
Analyze market information to identify and leverage strategic partnership opportunities that align with the company’s goals.
Qualifications
- Bachelor's degree in business, marketing, or a related field or equivalent work experience.
- 5+ years of experience in growing key accounts and meeting revenue targets, especially focusing on top accounts.
- Demonstrated previous experience in leading and managing an effective sales team, fostering a high-performance culture, and driving team engagement.
- Expertise in business and marketing strategies, with an exceptional understanding of the local markets trends and industry knowledge.
- Excellent communication and negotiation abilities.
- High proficiency in analyzing data to inform decision-making processes, identify trends, and drive strategic initiative.
- Understanding of market trends and basic industry knowledge
- Customer-centric approach with a track record of building and maintaining strong client relationships.
- Exceptional ability to handle pressure from internal and external stakeholders while maintaining a positive and solution-oriented attitude.
Benefits
- 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
- Life insurance.
- Phone finance, Headphone, home office equipment and wellness perks.
- 30 days of Christmas bonus
- 20 days paid Vacation
- 50% Vacation premium
- 13% Saving funds
- $2,000 MXN monthly grocery coupons
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
- Catered lunches
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