Key Account Manager
At a glance
Manager-level Account Management role at Lifeworks. Mexico City · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Build trust with your B2B accounts by learning their goals, employee needs and wellness challenges
- Review account KPIs and wellness trends with clients, then recommend actions tied to their objectives
- Grow accounts by finding opportunities for more EAP services, new wellness offers and broader internal reach
- Assess client needs, propose added value and encourage use of services while tracking performance
- Coordinate service launches, resolve client problems and work with delivery, clinical and operations teams on quality
What you bring
- A bachelor's degree in business, marketing, engineering, accounting or a related area
- At least three years managing B2B client accounts in account management, client success or a similar role
- Intermediate written and spoken English, plus practical use of Salesforce or a comparable CRM
- Intermediate-to-advanced Excel skills for analyzing data and preparing reports
Who this fits
This role suits someone who can manage client relationships while analyzing account data, developing growth opportunities and coordinating service teams. It is full-time and hybrid in Mexico City, and you must live in the city.
From the employer
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Join Our Team & What We'll Accomplish TogetherAs an Account Manager, you'll be the trusted wellness expert and strategic partner to our B2B client portfolio. Your mission is to build lasting loyalty, expand our impact within accounts, and solve real problems that matter to our clients' employees and bottom line.
This is a hybrid role where you'll balance direct client engagement with strategic analysis and cross-functional collaboration—all in a multicultural, mission-driven environment where wellness is at the heart of everything we do.
What You'll Do
Client Partnership & Relationship Building:
- Serve as the primary strategic partner to B2B client portfolio, building trust and loyalty through consistent, proactive engagement
- Understand each client's organizational goals, employee demographics, and wellness challenges to tailor solutions
- Prepare and present KPI reviews, wellness trends, and actionable recommendations aligned to client objectives
Revenue & Portfolio Growth:
- Identify and pursue cross-selling opportunities: expand EAP services, introduce new wellness offerings, and scale to additional geographies or business units within your portfolio
- Conduct needs assessments to uncover gaps and develop value-add proposals
- Drive adoption and utilization of services; track and report on key performance metrics
Operational Excellence & Problem-Solving:
- Coordinate launches and relaunches of EAP services; manage timelines and stakeholder expectations
- Troubleshoot client issues with agility; escalate and resolve concerns to maintain satisfaction levels
- Work cross-functionally with service delivery, clinical, and operations teams to ensure response times and service quality standards are met
Strategic Analysis & Planning:
- Analyze client data, usage patterns, and feedback to inform strategic decisions and service improvements
- Develop action plans and recommendations based on client needs and organizational priorities
What You Bring
- Bachelor's degree in Business Administration, Marketing, Industrial/Commercial Engineering, Accounting, or related field
- 3+ years of experience managing B2B client portfolios in a similar role (account management, client success, or related)
- Intermediate English (written and verbal)
- Hands-on experience with Salesforce or similar CRM platform
- Intermediate to Advanced Microsoft Excel skills (data analysis, reporting)
- Ability to build relationships, solve problems, and influence across internal and external stakeholders
Work Modality & Location
- Full-time availability.
- Work arrangement: Hybrid in Mexico City.
- Residence Area: Mexico City.
- Benefits package including:
- Medical insurance (Major and Minor coverage)
- Dental and Vision coverage
- Life insurance
- Funeral insurance
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
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