Sales Account Manager, SMB

Remote Greenwood Village Full-time Manager Account Management

At a glance

Manager-level Account Management role at Pathify. Remote, United States · full-time · no salary stated · we estimate $88,250–$150,000 across the United States.

Estimated pay

Pathify has not published a salary for this role. The figure below is our estimate, not theirs.

$88,250 – $150,000

What the middle half of mid-level account management roles in the United States paid, among postings that did state a salary.

Worked out from 1,329 postings that stated pay, median $114,500. Last updated Nov 13, 2026.

RoleAccount Management

SeniorityManager

LocationGreenwood Village

WorkplaceRemote

EmploymentFull-time

PostedNov 12, 2026

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Run renewals across at least 45 higher education SMB accounts, with retention targets shaping your work
Find and close account growth by selling additional Pathify features, add-ons and modules
Hold frequent check-ins and product discovery calls, then tailor quick demos to client needs
Track outreach, demos, pipeline movement and renewal timing, keeping CRM activity current each day
Work with Customer Success and Support to route and resolve customer technical issues quickly

What you bring

You have two to three years managing SaaS accounts, or comparable experience in a similar role
You can point to consistent results above quota in a comparable sales position
You are comfortable with daily activity targets and measurable retention goals

Who this fits

This role suits an organized, persuasive seller who is comfortable with high-volume outreach, quick decisions and independently managing a busy account book. You should be open to occasional travel. Higher education technology experience is a plus.

From the employer

The Account Manager for SMB is a high-paced, activity-driven sales role focused on driving Gross Retention Rate (GDR) and Net Retention Rate (NDR) across a book of business of at least 45 SMB higher education accounts. This position requires high-volume daily outreach, quantifiable performance tracking, and fast-paced commercial execution. The AM owns contract renewals, upsells, and cross-selling new Pathify modules and features, while working closely with Customer Success to swiftly address and resolve technical support issues for customers. Essential Functions:

Maintain high daily/weekly outreach activity to manage a book of business of at least 45 SMB customer accounts
Drive key retention and growth metrics, targeting specific Gross Dollar Retention (GDR) and Net Dollar Retention (NDR) goals
Manage full renewal cycles, ensuring high customer retention across all assigned SMB institutions
Identify and close expansion opportunities by cross-selling new Pathify features, add-ons, and modules
Collaborate closely with Customer Success and Support teams to route, monitor, and resolve technical support issues rapidly
Conduct regular account check-ins and run high-frequency product discovery calls to showcase feature enhancements
Track quantifiable KPIs including daily call/email volume, demo completion rates, pipeline velocity, and renewal timelines
Deliver quick, value-driven demonstrations of new Pathify capabilities tailored to SMB client needs
Maintain meticulous CRM records, logging all daily activities, renewal statuses, and upsell pipeline updates in real time
Research trends in Higher Education and Technology and discover new opportunities to increase sales
Log activities and update pipeline metrics daily
Maintain a strong understanding of the Pathify platform, especially focusing on best practices and valuable use cases
Other duties as assigned

High-energy, activity-driven mindset with strong organization and time management skills
Capacity to use initiative and independent judgment appropriately while making decisions quickly and effectively
Rapid mastery of the technology
Willingness to motivate colleagues and teams to work towards shared sales targets and strategies
Comfortable with quantifiable metrics, daily call/activity expectations, and aggressive retention targets
Entrepreneurial spirit, intellectual curiosity, and persuasive confidence
Demonstrated desire for continuous learning and improvement
Trust, positivity, patience, and a desire to learn and have fun
Ability to use standard office equipment, computer equipment and software, including word processing, database management, spreadsheet applications, and electronic mail
2-3 years of account management in a SaaS environment, or equivalent experience in a similar role
Evidence of consistent above quota production in a similar role
Ability to travel occasionally
Higher Ed tech experience a plus
Start-up professional experience a plus

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