Junior-Mid Account Manager
At a glance
Entry-level Account Management role at Oxylabs. Vilnius · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Keep a portfolio of B2B customers engaged through regular contact, helping protect satisfaction and renewals
- Find expansion opportunities, negotiate the terms, and guide each upsell through closing
- Handle product questions and bring internal teams together to resolve complicated customer problems
- Build engagement activities and feedback plans that give customers more value
- Maintain CRM records for opportunities, conversions, and enriched customer data so follow-ups and reporting stay accurate
What you bring
- At least one to two years working with customer engagements and evidence of positive client outcomes
- Strong relationship skills and commercial judgment, with the ability to connect product value to a customer's goals
- Excellent English communication and the ability to represent customer needs to internal teams
Who this fits
This junior-to-mid account management role suits someone who is comfortable with customer relationships, commercial conversations, and finding account growth opportunities. The role is based in Vilnius, Lithuania, with a hybrid arrangement.
From the employer
The team waiting for you:
The Account Management Data Team ensures our B2B customers get the maximum value from our industry-leading data solutions while driving strategic retention and expansion. As our new Account Manager, you will serve as the dedicated advocate for a portfolio of clients, connecting their business goals with our data capabilities. With our data category rapidly expanding and our sights set on conquering new domains in the coming years, we need a proactive relationship builder to help us scale. The underlying challenge is not just keeping customers happy, but continuously educating them, spotting new opportunities, and managing complex technical and commercial conversations to drive both client success and revenue growth.
In this role, you will:
- Serve as the dedicated point of contact for B2B customers, maintaining consistent communication across multiple channels to ensure high satisfaction and retention.
- Proactively identify, negotiate, and drive new upsell and expansion opportunities, managing each deal through to successful closure.
- Act as the primary product advocate by addressing technical inquiries and collaborating with internal cross-functional teams to resolve complex customer issues.
- Design and implement new value-creating activities, campaigns, and feedback collection strategies to deepen customer engagement.
- Oversee CRM data quality (including tracking opportunities, conversions, and data enrichment) to ensure accurate reporting and timely follow-ups.
Your skills & experiences:
- At least 1–2 years of experience managing customer engagements with a proven track record of driving positive outcomes for clients.
- Strong relationship-building skills and commercial awareness, with the ability to map our product value directly to the client's business goals.
- Exceptional written and verbal communication skills in English, combined with the ability to advocate for customer interests internally.
- A strategic mindset for identifying account expansion opportunities and confidence in handling difficult conversations or objections effectively.
- A proactive, analytical, and collaborative mindset—you are comfortable "reading the room," tracking personal progress, and sharing your learnings with the team.
Nice to Have:
- Previous Customer Success, Account Management, Sales, or Procurement experience at a B2B SaaS or data company.
- Hands-on sales experience.
- Negotiation skills and experience managing contract discussions.
- Familiarity with general data concepts.
Salary & Benefits:
- Gross salary: 2000-3300 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competencies.
- Growth & Learning: 40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing.
- Health & Well-being: Private health insurance, psychotherapy, on-site well-being consultants, 24/7 gym access, and a wellness app.
- Celebration & Community: Team events, an overseas workation, quarterly team-building budgets, and plenty of ways to mark milestones together.
- Plus bonus vacation days, paid life-moment days off, barista coffee, and all the tools you need.
See the full list of benefits here: https://career.oxylabs.io/blog/our-work-benefits/.
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