LCI Operations and Adoption Specialist
Nttlimited Open At a glance
Mid-level Customer Success role at Nttlimited. Petaling Jaya · full-time.
Pay not stated Customer Success salary
growthroles summary, based on the employer's posting.
What you'll do
- Review incentive disputes, check evidence and likely causes, then coordinate with internal and external contacts on resolution
- Track LCI dashboards and tools, flag data or process problems, and put practical fixes into place
- Keep Cisco program guides, knowledge materials and stakeholder updates current for day-to-day execution
- Coordinate adoption work across enablement, communications, risks, follow-ups and program tracking
What you bring
- You have two to five years in partner operations, customer success, sales operations or program management
- You hold a business or information technology degree, or an equivalent qualification
- You can work independently and across sales, presales, alliance, customer success and services teams, including external vendors
- You bring strong analytical, negotiation and problem-solving ability, with careful documentation and stakeholder communication skills
Who this fits
This hybrid role suits someone at mid-career level who can handle incentive operations and adoption coordination. You'll work across internal teams and external vendors to support incentive goals.
From the employer
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
We are seeking a detail-oriented and proactive LCI Operations and Adoption Specialist to support Lifecycle Incentive (LCI) operations, dispute management, adoption programs, and stakeholder communications. This role plays a key part in maximizing incentive recovery, driving process excellence, maintaining operational documentation, and supporting customer adoption initiatives.
2-5 years of experience in partner operations, customer success, sales operations, program management
Key Responsibilities:
- Manage LCI disputes, applying sound judgement to assess cases, identify root causes, validate supporting evidence, and work with relevant internal and external stakeholders toward resolution.
- Monitor and assess LCI dashboards and tools, identify data, system, and process issues, and recommend and implement practical improvements.
- Maintain Cisco program documentation, knowledge resources, and stakeholder communications to support effective execution.
- Manage adoption initiatives, including enablement, communications, deliverables, risks, follow-up activities, internal communities, knowledge repositories, distribution lists, and program trackers, using program and project management practices to support effective and consistent execution.
Knowledge and Attributes:
- Strong analytical, negotiation and problem-solving skills.
- Excellent attention to detail and documentation discipline.
- Strong communication and stakeholder management skills.
- Experience with incentive programs, reporting, dashboard is advantageous.
- Proficient in Microsoft 365 tools, particularly Excel, PowerPoint, Teams, and SharePoint, with experience using Power BI dashboards for reporting and insights
Academic Qualifications and Certifications:
- Bachelor's degree or equivalent in Business or Information Technology
- Project Management or Program Management certification is advantageous
Required experience:
- 2-5 years of experience in partner operations, customer success, sales operations, program management
- Proven history of working independently and with cross-functional Sales, Pre-sales, Alliance, CSM, Services teams and external vendors to achieve incentive objectives.
Workplace type:
Hybrid WorkingAbout NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.
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