Dutch-speaking Solution Consultant in Sofia, Bulgaria - Relocation
Next Job Abroad Open · verified Sep 24, 2026 At a glance
Mid-level Solutions & Sales Engineering role at Next Job Abroad. Sofia · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Support users with the client’s products through phone, email, and chat
- Use CRM, ticketing tools, and knowledge resources to resolve customer questions within agreed service levels
- Meet targets for handling time, first-contact resolution, and customer satisfaction
- Share effective practices with teammates and help improve the customer knowledge base
- Complete ongoing training to keep your product understanding current
What you bring
- Fluent Dutch and English communication skills are required
- Strong listening, interpersonal, customer service, and problem-solving abilities
- You can follow structured processes while adapting to new technologies and procedures
- You bring self-direction and a clear focus on helping customers
Who this fits
This role suits a mid-level customer support professional who communicates fluently in Dutch and English and is comfortable learning through training. You will work onsite in Sofia, Bulgaria, with relocation support available. The job involves customer contact across phone, email, and chat, plus performance goals tied to service quality and efficiency.
From the employer
Sofia combines city buzz with calm living. Grab a coffee downtown in the morning and be on a mountain trail after work. Life here is affordable, the food is fantastic, and the weather gives you both real summers and proper snowy winters.
And with a flat 10% income tax, you get to keep more of what you earn. Simple as that.
Join our client in Bulgaria as a Dutch-speaking Customer Service Agent for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. Our client is seeking professionals with strong communication skills to help users maximize their product experience.
Key Responsibilities:
- Deliver professional support for our client's products and services, maintaining a stellar customer satisfaction rate
- Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our client's customers
- Engage customers through multiple channels, including phone, email and chat
- Resolve customer inquiries within agreed SLAs, using our client's comprehensive knowledge base and established protocols
- Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores
- Collaborate with team members to share best practices and contribute to the knowledge base
- Participate in ongoing training and stay updated on product knowledge and industry trends
Requirements
What You'll Need:
- Fluent Dutch and English communication skills
- Strong interpersonal abilities and customer service orientation
- Ability to follow structured guides and processes
- Excellence in active listening and problem-solving
- Adaptable and quick to learn new processes and technologies
- Self-motivated with a passion for customer satisfaction
The best part? No tech background needed! Our client is looking for enthusiastic individuals who are ready to learn and are passionate about helping others. Our client's comprehensive training program will equip you with all the product knowledge you need to succeed.
Benefits
Our client offers:
- Financial support during relocation with generous relocation bonus
- Help to find housing in Sofia
- Fully paid training
- Stable job and career development opportunities
- €1740 montly salary + bonuses
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
Our client believes in growing together. They offer a supportive environment where learning is continuous, teamwork is celebrated, and your well-being is their top search result!
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