Greek Speaking Solutions Consultant - Work In Sofia, Bulgaria
At a glance
Mid-level Solutions & Sales Engineering role at Mercier Consultancy Group. Remote, Bulgaria · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Handle Greek-speaking client requests as their main contact, resolving complex issues over phone, email and chat
- Use product and service knowledge to give clients accurate, useful support
- Record each client interaction in the CRM so operations teams have clear, actionable information
- Work with international colleagues to improve communication for Greek-speaking customers
- Spot ways to improve customer experience and efficiency, while meeting quality and resolution-time targets
What you bring
- Greek fluency at native or professional level, in both speech and writing
- English proficiency for communication with colleagues in an international setting
- Experience in customer support or a client-facing consulting role
- An EU passport or legal authorization to work in the European Union
Who this fits
This role suits someone with client-facing support experience who can stay composed in a fast-paced setting and solve problems while maintaining service quality. The job is based in Sofia, Bulgaria, and includes a paid relocation package for eligible international candidates.
From the employer
Greek Speaking Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations across the European BPO landscape. We pride ourselves on facilitating career-defining opportunities that empower professionals to thrive in new environments while helping our clients excel in the highly competitive Customer Support Services industry.
Job Overview
We are seeking a talented professional for the Greek Speaking Solutions Consultant position in Bulgaria, designed for those who excel at providing premium service excellence. This role is a perfect match for individuals looking for high-quality Greek-speaking jobs that offer career progression, competitive financial rewards, and the opportunity to live in one of the most vibrant hubs for international business in Southeast Europe.
Key Responsibilities
- Act as the primary point of contact for Greek-speaking clients, delivering industry-leading support solutions.
- Resolve complex customer inquiries via phone, email, and chat, ensuring high levels of client satisfaction.
- Maintain a deep understanding of our products and services within the Customer Support Services sector to provide accurate, value-driven assistance.
- Document all interactions meticulously within our CRM systems to ensure clear and actionable data for our operations team.
- Collaborate with international colleagues to streamline communication processes for our Greek-speaking customer base.
- Proactively identify opportunities to improve the customer experience and contribute to organizational efficiency.
- Meet and exceed individual and team performance metrics, including quality assurance and resolution time targets.
Requirements
- Native or fluent Greek (spoken and written) is absolutely essential for this role.
- Proficiency in English to communicate effectively within our multinational environment.
- Proven experience in Customer Support Services or a client-facing consultative role.
- A valid EU passport or the legal right to work within the European Union.
- Strong problem-solving skills and the ability to maintain composure in a fast-paced environment.
- A genuine passion for delivering exceptional service as a Solutions Consultant.
Benefits
What We Offer
- Competitive Monthly Salary
- Fully Paid Training to ensure you succeed in your new role.
- Comprehensive Health Insurance and wellness benefits.
- Fully Paid Relocation Package (including flight, initial hotel accommodation, and transfer) for the best international candidates applying for jobs in Bulgaria.
- Attractive Monthly Performance Bonus based on your commitment to excellence.
- Career development and advancement opportunities within a global company.
- And Much More...
Life in Bulgaria
Sofia, Bulgaria, offers a unique blend of historical richness and modern urban energy, making it an ideal destination for professionals pursuing jobs in Bulgaria. With its stunning mountain backdrop, vibrant nightlife, and favorable climate, Bulgaria provides a high quality of life at a cost-effective price point compared to Western Europe.
Relocating to Bulgaria through our program ensures a seamless transition. You will experience a welcoming local culture, exceptional culinary delights, and a thriving expat community that makes Bulgaria a fantastic place to build your future. Join us in this Greek Speaking Solutions Consultant position in Bulgaria and discover why so many professionals are choosing the Bulgarian path for their career growth.
How to Apply
If you are ready to take the next step in your career with one of the most reputable firms for Greek-speaking jobs, we invite you to click 'Apply Now' to submit your CV. Our team at Mercier Consultancy Group looks forward to reviewing your application and discussing your potential within this dynamic Customer Support Services role.
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