German Speaking Solutions Consultant - Work In Sofia, Bulgaria
At a glance
Mid-level Solutions & Sales Engineering role at Mercier Consultancy Group. Remote, Bulgaria · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Listen for what German-speaking clients need, then shape recommendations around their specific situations
- Serve as the main contact for difficult questions, resolving them with care and professionalism
- Coordinate with teams across countries to make Sofia workflows run better
- Log client conversations in CRM tools and track product changes to keep your guidance accurate
- Work toward individual and team KPIs, with bonus eligibility tied to performance
What you bring
- You speak and write German at native or fluent level
- You have an EU passport or permission to work in Bulgaria
- You have client support experience or a comparable customer-facing background
- You communicate clearly, solve problems, and navigate several software platforms at once
Who this fits
This role suits someone with client-facing support experience who is comfortable advising German-speaking customers. You’ll work on-site in Sofia, Bulgaria. A relocation package is available.
From the employer
German Speaking Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-class organizations in the BPO and service sectors. As a leader in European human capital solutions, we are proud to facilitate career-defining opportunities that bridge the gap between global expertise and thriving local markets.
Job Overview
We are currently seeking a dynamic professional for a German Speaking Solutions Consultant position in Bulgaria to join a prestigious team within the Customer Support Services industry. This role offers the perfect blend of professional growth and an international lifestyle, making it one of the most sought-after German-speaking jobs for those looking to excel in a fast-paced, client-centric environment.
Key Responsibilities
- Provide high-level support and consultancy to German-speaking clients, ensuring an industry-leading customer experience.
- Analyze client needs to offer tailored solutions, maintaining the high service standards expected in the Customer Support Services sector.
- Act as a primary point of contact, resolving complex inquiries with professionalism and empathy.
- Collaborate with international teams to optimize workflows and contribute to the overall success of our operations in Sofia.
- Maintain accurate documentation of client interactions within our CRM systems.
- Stay updated on product developments to provide accurate, up-to-date technical and service-oriented guidance.
- Meet and exceed individual and team-based KPIs, qualifying for additional rewards through our performance incentive program.
Requirements
- Native or fluent German (spoken and written) is mandatory for this German Speaking Solutions Consultant position in Bulgaria.
- Valid EU passport or a valid Bulgarian work permit.
- Proven experience in Customer Support Services or a similar client-facing role.
- Excellent communication and problem-solving skills with a service-oriented mindset.
- Ability to thrive in an on-site office environment located in the heart of Sofia.
- Strong digital literacy and ability to navigate multiple software platforms simultaneously.
Benefits
What We Offer
- Competitive Monthly Salary
- Fully Paid Training to ensure you hit the ground running.
- Health Insurance and comprehensive benefits package.
- Fully Paid Relocation Package (flight, transfer, hotel) to facilitate your move to Bulgaria.
- Monthly Performance Bonus linked to individual and team objectives.
- Opportunities for internal promotion and professional development.
- And Much More...
Life in Bulgaria
Choosing to pursue jobs in Bulgaria means immersing yourself in a vibrant culture where modern infrastructure meets historical charm. Bulgaria is famous for its stunning mountain landscapes, sunny Black Sea coastline, and a climate that offers the best of all four seasons. Living in Sofia, you will experience a high quality of life with a low cost of living, providing you the financial freedom to enjoy the city's booming cafe culture and international entertainment scene.
Beyond the professional benefits of our German-speaking jobs, Bulgaria offers a warm and welcoming social environment. By moving to Bulgaria for this role, you will join a growing community of international professionals, enjoying delicious local cuisine and a rich tapestry of cultural festivals. Take the leap and discover why Bulgaria is rapidly becoming the top destination for career-driven expatriates.
How to Apply
If you are ready to take the next step in your career and join a top-tier team in the Customer Support Services sector, we invite you to apply now. Simply submit your updated CV, and a member of the Mercier Consultancy Group recruitment team will be in touch to discuss your application for this German Speaking Solutions Consultant position. We look forward to welcoming you to Bulgaria!
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