German Speaking Client Solutions Consultant - Work In Sofia, Bulgaria
At a glance
Mid-level Solutions & Sales Engineering role at Mercier Consultancy Group. Remote, Bulgaria · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Support German-speaking clients by phone, email, and live chat with clear, effective answers
- Assess customer needs and resolve technical or account questions with internal teams
- Keep customer interactions aligned with quality standards and represented brand expectations
- Track required KPIs while keeping your knowledge of systems and service processes current
What you bring
- Native or fluent German communication, both written and spoken, is required
- A valid EU passport or permission to work in Bulgaria
- Previous customer support or comparable client-facing experience
- Comfort with digital customer service tools and strong computer skills
Who this fits
This role suits a German-speaking customer support professional who works in a fast-moving setting and takes a solution-focused approach. You will work in Sofia, Bulgaria, and the listing includes a paid relocation package.
From the employer
German Speaking Client Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between top-tier global talent and industry-leading corporations. As we expand our reach, we are proud to offer exclusive access to the most sought-after jobs in Bulgaria within the thriving customer support services sector.
Job Overview
We are currently seeking a dynamic professional for the German Speaking Client Solutions Consultant position in Bulgaria. This role is ideal for individuals who excel in customer support services and are eager to elevate their careers in a vibrant, international environment while enjoying the support of a comprehensive relocation package.
Key Responsibilities
- Deliver exceptional customer support services to German-speaking clients via phone, email, and live chat.
- Analyze client needs to provide effective, professional solutions that enhance overall satisfaction.
- Maintain high quality standards for all customer interactions, ensuring brand excellence in a professional service environment.
- Collaborate with internal teams to resolve complex technical or account-related inquiries efficiently.
- Act as a brand ambassador, ensuring that all communications reflect the values and standards of the partners we represent in Bulgaria.
- Meet and exceed performance targets and KPIs set within the customer support services framework.
- Continuously update your knowledge of internal systems and evolving service procedures to provide the best possible support.
Requirements
- Native or fluent German (spoken and written) is mandatory for this role.
- Valid EU passport or a valid work permit for Bulgaria.
- Proven experience in customer support services or a similar client-facing role.
- Strong communication skills and a professional, solution-oriented mindset.
- Flexibility to work in a fast-paced environment and a desire to pursue German-speaking jobs abroad.
- Excellent computer literacy and proficiency in navigating digital customer service tools.
Benefits
What We Offer
- Competitive Monthly Salary
- Fully Paid Training programs to ensure your success.
- Health Insurance coverage.
- Fully Paid Relocation Package (flight, transfer, hotel) to make your transition seamless.
- Monthly Performance Bonus linked to your individual success in customer support services.
- Professional growth opportunities within the international job market of Bulgaria.
- And Much More...
Life in Bulgaria
Living in Bulgaria offers a unique blend of rich history, modern infrastructure, and a Mediterranean-influenced climate that makes it a highly desirable destination for expats. When choosing from German-speaking jobs abroad, Bulgaria stands out for its vibrant culture, stunning landscapes, and a cost of living that allows for a high quality of life.
Our relocation experts handle every detail, ensuring your move to Bulgaria is stress-free. From local culinary delights to a booming social scene, settling into your new home in Bulgaria is an exciting chapter. Join our team and experience why the professional community in Bulgaria continues to grow year after year.
How to Apply
If you are ready to take the next step in your career with this German Speaking Client Solutions Consultant position in Bulgaria, please click Apply Now to submit your application. We look forward to reviewing your profile and helping you join the Mercier Consultancy Group team!
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