Russian Speaking Customer Solutions Consultant - Work In Sofia, Bulgaria
At a glance
Mid-level Solutions & Sales Engineering role at Mercier Consultancy Group. Remote, Bulgaria · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Serve Russian-speaking clients as their main contact for customer support services
- Untangle complex client questions while protecting satisfaction and loyalty
- Keep client records complete so reporting and service remain accurate
- Work with other teams to simplify workflows and strengthen delivery
- Meet personal and team KPIs while suggesting service improvements
What you bring
- Native or fluent Russian, both written and spoken, is required
- Professional English skills are needed for work with the international team
- You bring experience in customer support services or another client-facing position
- A valid EU passport is mandatory for onboarding in Bulgaria
- You can work on-site in Sofia, Bulgaria
Who this fits
This role suits a Russian-speaking customer solutions professional who can handle difficult client issues, maintain precise records, and work toward shared KPIs. You will work on-site in Sofia, Bulgaria, and need a valid EU passport. Relocation support includes a flight, transfer, and hotel.
From the employer
Russian Speaking Customer Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing partner, renowned for connecting elite talent with industry-leading firms across Europe. We specialize in executive search and recruitment within the Customer Support Services sector, ensuring that professionals find meaningful, long-term career growth in the most vibrant European hubs.
Job Overview
We are currently seeking a high-caliber professional to fill the Russian Speaking Customer Solutions Consultant position in Bulgaria. This role is a unique opportunity to join a top-tier team in the Customer Support Services industry, where you will provide expert guidance and tailored solutions to an international client base, all while enjoying the cultural richness of Sofia.
Key Responsibilities
- Act as the primary point of contact for Russian-speaking clients, delivering exceptional service within the Customer Support Services sector.
- Resolve complex inquiries, ensuring high levels of customer satisfaction and brand loyalty.
- Maintain detailed client documentation to ensure accurate reporting and service excellence.
- Collaborate with cross-functional teams to streamline workflows and improve overall service delivery.
- Proactively identify opportunities for service enhancements, contributing to the growth of our Russian-speaking jobs portfolio in Bulgaria.
- Achieve individual and team KPIs in a fast-paced, customer-centric environment.
- Contribute to a high-performance culture by sharing industry knowledge and best practices.
Requirements
- Native or fluent Russian (spoken and written) is mandatory for this role.
- Professional proficiency in English to collaborate within our international team.
- Previous experience in the Customer Support Services industry or a similar client-facing role.
- Strong problem-solving abilities and a commitment to delivering world-class service.
- Valid EU passport (mandatory) to facilitate seamless onboarding for this position in Bulgaria.
- Availability to work on-site in Sofia, Bulgaria.
Benefits
What We Offer
- Competitive Monthly Salary
- Fully Paid Training
- Health Insurance
- Fully Paid Relocation Package (flight, transfer, hotel) to support your move to Bulgaria.
- Monthly Performance Bonus linked to your individual success.
- Career development programs specific to the Customer Support Services industry.
- And Much More...
Life in Bulgaria
Sofia, the capital of Bulgaria, offers an incredible blend of historic charm and modern cosmopolitan living. With its stunning mountain backdrop and pleasant climate, Bulgaria has become a premier destination for expatriates seeking a high quality of life. Finding jobs in Bulgaria allows you to enjoy a lower cost of living while being part of a thriving, international professional community.
Your relocation to Bulgaria is fully supported by Mercier Consultancy Group, ensuring your transition is smooth and stress-free. From the exceptional local cuisine and vibrant nightlife to the welcoming culture, Bulgaria provides an ideal environment for your next career move. We look forward to helping you start your journey with this Russian Speaking Customer Solutions Consultant position in Bulgaria.
How to Apply
If you are ready to advance your career with one of the most exciting Russian-speaking jobs currently available, please click the "Apply Now" button to submit your CV. We invite you to join the growing success story of Mercier Consultancy Group today.
Warm regards,
The Recruitment Team at Mercier Consultancy Group
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