Dutch Speaking Solutions Consultant - Work In Sofia, Bulgaria
At a glance
Mid-level Solutions & Sales Engineering role at Mercier Consultancy Group. Remote, Bulgaria · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Handle Dutch-speaking customer questions through phone, email, and live chat with technical and functional support
- Diagnose issues across digital tools, resolve routine cases, and route complex problems to the right departments
- Record customer conversations and service details accurately in internal systems
- Work with international teams to strengthen communication and improve customer satisfaction results
- Meet service-level commitments while keeping a professional, helpful tone and completing ongoing training
What you bring
- Native or fluent Dutch, both spoken and written, is required for customer communication
- You must hold a valid EU passport to qualify for the role
- You can use computers and digital communication tools confidently while solving customer problems
- You are willing to relocate to Sofia for this on-site position
Who this fits
This role suits someone who enjoys solving customer issues in Dutch across several communication channels and working with international teams. You need to relocate to Sofia, Bulgaria, and the position is on-site. A valid EU passport is mandatory.
From the employer
Dutch Speaking Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape. We take pride in our curated approach to career placement, ensuring that every candidate finds a role that elevates their professional trajectory while providing our clients with industry-leading expertise.
Job Overview
We are currently seeking a motivated professional for a Dutch Speaking Solutions Consultant position in Bulgaria, based in the vibrant capital of Sofia. This is a unique opportunity to join a high-impact customer support services team where you will leverage your language skills to resolve complex inquiries and provide premium assistance to Dutch-speaking clients globally.
Key Responsibilities
- Provide high-quality technical and functional support to Dutch-speaking customers via phone, email, and live chat.
- Identify customer needs and deliver innovative solutions within the customer support services framework.
- Maintain accurate records of customer interactions and service documentation in our internal systems.
- Collaborate with international teams to optimize communication strategies and improve overall customer satisfaction metrics.
- Navigate multiple digital tools to troubleshoot inquiries and escalate complex issues to the appropriate departments.
- Ensure all service level agreements are met while maintaining a professional and helpful brand voice.
- Participate in ongoing training to stay updated on the latest trends in the BPO and customer support services industry.
Requirements
- Native or fluent Dutch (spoken and written).
- Valid EU passport (mandatory).
- Strong desire to pursue professional growth within the competitive customer support services industry.
- Excellent interpersonal and problem-solving skills, perfect for those seeking premium Dutch-speaking jobs in Bulgaria.
- Proficiency in computer navigation and digital communication tools.
- Ability to relocate to Sofia for this on-site Dutch Speaking Solutions Consultant position in Bulgaria.
Benefits
What We Offer
- Competitive Monthly Salary.
- Fully Paid Training programs to ensure your success.
- Comprehensive Health Insurance package.
- Fully Paid Relocation Package (flight, transfer, hotel) to make your move to Bulgaria seamless.
- Monthly Performance Bonus to reward your commitment and excellence.
- Opportunity to build a career among the best jobs in Bulgaria with Mercier Consultancy Group.
- And Much More...
Life in Bulgaria
Choosing to work in Bulgaria offers an exceptional blend of rich history, modern amenities, and a thriving social scene. As you settle into your new Dutch Speaking Solutions Consultant position in Bulgaria, you will discover that Bulgaria offers a sunny, Mediterranean-influenced climate and a welcoming local culture that makes it one of the most exciting European destinations for expats.
Beyond the professional benefits, the cost of living in Bulgaria allows for an incredible quality of life, featuring world-class restaurants, vibrant nightlife, and affordable travel opportunities across the Balkans. By choosing this path with Mercier Consultancy Group, you are securing more than just a job; you are embracing a life-changing adventure in the heart of Bulgaria, one of the most dynamic markets for Dutch-speaking jobs today.
How to Apply
If you are ready to elevate your career and join a top-tier team, we invite you to click Apply Now to submit your CV. A representative from Mercier Consultancy Group will review your profile and contact you regarding the next steps for this exciting Dutch Speaking Solutions Consultant position in Bulgaria. We look forward to hearing from you!
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