IT Systems Analyst (CRM & Sales Technology)
On-site Taipei City Full-time Mid-level Revenue & Sales Operations
At a glance
Mid-level Revenue & Sales Operations role at nahc.io. Taipei City · full-time.
Pay not stated Revenue & Sales Operations salary
RoleRevenue & Sales Operations
SeniorityMid-level
LocationTaipei City
WorkplaceOn-site
EmploymentFull-time
PostedOct 12, 2026 · 9d ago
Role brief
growthroles summary, based on the employer's posting.
What you'll do
- Turn stakeholder needs, business processes and success measures into functional and technical specifications
- Configure and test CRM, CPQ, marketing and integration solutions, including UAT plans and release materials
- Take initiatives from demand intake through rollout and after-launch support, coordinating with business analysts, infrastructure and data teams
- Assess enhancement requests, choose solution paths and guide changes through established processes
- Troubleshoot complex application problems, track performance and data quality, and support user training and adoption
What you bring
- A bachelor's degree in computer science, information systems or a related discipline
- At least four years in IT across CRM, sales, marketing or customer-facing technology
- Hands-on CRM platform work spanning design, configuration, deployment and operations
- Experience integrating enterprise systems through EDI or APIs, plus working SQL and data-analysis skills
- Business-fluent English across reading, writing and conversation
Who this fits
This mid-level, onsite role in Taipei suits someone who can connect business requirements with CRM and sales technology delivery, then support those systems after launch. You'll work across business and IT teams and cover implementation as well as ongoing application operations.
From the employer
This role serves as the key technology partner for a Sales and Marketing organization, owning the end-to-end lifecycle of the CRM ecosystem, including CPQ, sales intelligence, marketing automation, customer data, and related system integrations. You will work closely with business stakeholders and cross-functional IT teams to translate business needs into scalable, reliable solutions that improve customer engagement, sales productivity, operational efficiency, and data-driven decision making. Sitting within a regional service delivery team, you will contribute across the full spectrum of delivery, from demand management and solution implementation through operational support and continuous improvement, helping the organization's customer-facing technology landscape evolve over time.
What You'll Do
- Gather and document business requirements, processes, and success criteria, translating them into functional and technical solution specifications
- Design, configure, and test CRM, CPQ, marketing, and integration solutions, including UAT planning and release documentation
- Manage initiatives end-to-end from demand intake through deployment and post-release support, coordinating with business analysts, infrastructure, and data teams
- Evaluate enhancement requests, define solution approaches, and drive change management through established processes
- Serve as a functional escalation point for complex application issues, performing triage, troubleshooting, and resolution
- Monitor application performance, adoption, and data quality, maintaining operational documentation and knowledge articles
- Support user training, onboarding, and adoption activities, recommending platform enhancements to maximize business value
Core Essentials
- Bachelor's degree in Computer Science, Information Systems, or a related field
- 4+ years of IT experience across CRM, sales, marketing, or customer-facing technology domains
- Hands-on experience across the full solution lifecycle, design, configure/build, deploy, and operate, of CRM platforms such as HubSpot, Salesforce, Microsoft Dynamics, or SugarCRM
- Experience with enterprise system integration using EDI (X12, EDIFACT) or API (REST, SOAP)
- Working knowledge of SQL and data analysis
- Business-fluent English (read, write, verbal)
- Proven ability to translate business requirements into scalable workflows, automations, and integrations
Bonus Skills
- Experience with CPQ, marketing automation, or sales and market intelligence platforms such as ZoomInfo or Apollo
- Prior experience in logistics, freight forwarding, or NVOCC business
- ITIL v4 Foundation certification and experience with ITSM platforms such as ServiceNow, BMC, or Xurrent
- Experience with AI-assisted workflows or prompt engineering
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