Business Application Manager - CRM & ERP Sales Systems*
At a glance
Mid-level Revenue & Sales Operations role at Tomra. Mülheim-Kärlich · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Own and refine sales workflows across Microsoft Dynamics 365 CRM and IFS Cloud ERP
- Keep sales applications reliable by investigating incidents, finding root causes, and coordinating lasting fixes
- Turn business needs into functional system designs while advancing digitalization and system improvements
- Bring Sales, Finance, Operations, IT, and external partners together across international initiatives
- Run workshops, train users, and maintain documentation to support adoption of new solutions
What you bring
- A degree in Business Informatics, Business Administration, Information Systems, or a comparable qualification
- Background in business application management, ERP or CRM consulting, systems analysis, or sales operations
- Strong command of Lead-to-Order, quotation, pricing, and order management processes
- Hands-on experience with ERP and CRM platforms, especially Microsoft Dynamics 365 and/or IFS Cloud
- Business-fluent English plus strong analysis, problem-solving, communication, and stakeholder skills
Who this fits
You’ll suit a manager-level role connecting Sales with IT and translating commercial needs into system solutions. The work spans international stakeholders and combines process ownership, application improvement, user enablement, and technical-business coordination. The position is based in Mülheim-Kärlich with a hybrid working model and flexible hours.
From the employer
TOMRA Recycling is a global technology leader helping to transform the way resources are recovered and reused. We offer an international, collaborative environment where people are trusted to take ownership, share ideas, and make a meaningful impact on a more sustainable future. Guided by our values of Innovation, Passion, and Responsibility, we empower our employees to grow, contribute, and help create a world where every resource counts.
Your Mission
As Business Application Manager - CRM & ERP Sales Systems, you act as the key link between Sales and IT, ensuring that our CRM and ERP landscape supports efficient, reliable, and scalable Sales processes worldwide.
You will own and continuously improve our Sales systems environment, with a focus on Microsoft Dynamics 365 CRM, IFS Cloud ERP, and the end-to-end Lead-to-Order process.
In this role, you will play a key part in shaping and standardizing TOMRA's global Sales systems landscape while driving the digitalization of business-critical processes.
Your Responsibilities
- Own and optimize Sales processes across Dynamics 365 and IFS Cloud
- Own, support, and continuously improve Sales-related business applications
- Analyze incidents, identify root causes, and coordinate sustainable solutions
- Translate business requirements into functional system solutions
- Drive process improvements, system enhancements, and digitalization initiatives
- Collaborate with international stakeholders across Sales, Finance, Operations, IT, and external partners
- Facilitate workshops, user training, and documentation to ensure successful adoption of new processes and solutions
What You Bring
- Degree in Business Informatics, Business Administration, Information Systems, or a comparable qualification
- Experience in Business Application Management, ERP/CRM Consulting, Business Systems Analysis, Sales Operations, or a related field
- Strong understanding of Sales processes, including Lead-to-Order, Quotation, Pricing, and Order Management
- Experience working with ERP and CRM systems
- Experience with Microsoft Dynamics 365 and/or IFS Cloud is highly desirable
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management skills
- Ability to bridge business and technical stakeholders
- Business fluent English
Why TOMRA?
- Purpose-driven business with a positive environmental impact
- International and collaborative work environment
- Flat hierarchies and open communication
- High degree of ownership and autonomy
- Opportunity to shape global Sales processes and systems
- Hybrid working model
- Flexible working hours
- 30 days annual leave
- Company pension scheme
- Share purchase program
- Bike leasing and fitness subsidy
Ready to make an impact?
We look forward to receiving your application in English, including the following documents:
- CV / Resume
- Relevant certificates, qualifications, and employment references
*TOMRA does not discriminate on the basis of gender, race, ethnicity, religion, color, sexual orientation, gender identity, disability, age, or any other status protected by applicable law. We are committed to creating a diverse and inclusive workplace and are proud to be an equal opportunity employer.
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