Turkish Speaking Solutions Consultant - Work In Sofia, Bulgaria
At a glance
Mid-level Solutions & Sales Engineering role at Mercier Consultancy Group. Remote, Bulgaria · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Support Turkish-speaking customers through phone, email and chat while resolving technical and service questions
- Handle difficult cases as the main contact, working toward solutions and satisfied customers
- Record every customer interaction accurately in the internal CRM system
- Coordinate with international teams to improve support workflows and service standards
- Spot urgent problems, route them to the right departments and meet Turkish-role performance targets
What you bring
- Native or fluent Turkish, with strong spoken and written ability, is required
- You communicate effectively in English with colleagues across an international team
- Previous customer support services experience and a consistently customer-focused approach
- A valid EU passport is required for employment in Bulgaria
Who this fits
You’ll suit a customer-facing support role that values proactive problem-solving, clear communication and collaboration across international teams. The position is based in Sofia, Bulgaria, and the listing identifies it as remote. A valid EU passport is a condition of employment.
From the employer
Turkish Speaking Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape. We pride ourselves on delivering bespoke career solutions, ensuring that our candidates find not just jobs in Bulgaria, but long-term professional growth in thriving global industries.
Job Overview
We are currently seeking a dynamic professional for the Turkish Speaking Solutions Consultant position in Bulgaria, based in the heart of vibrant Sofia. This is a unique opportunity to join a fast-paced environment within the customer support services sector, where your language skills will bridge the gap between global brands and their valued clients.
Key Responsibilities
- Provide high-quality technical and customer support services to Turkish-speaking clients via phone, email, and chat.
- Act as a primary point of contact for complex inquiries, ensuring effective problem-solving and client satisfaction.
- Maintain detailed documentation of customer interactions within our internal CRM software.
- Collaborate with international teams to optimize customer support services workflows and improve service standards.
- Identify and escalate priority issues to relevant departments to ensure timely resolutions.
- Contribute to a positive, collaborative office culture by sharing industry knowledge and best practices.
- Meet and exceed performance indicators established for all Turkish-speaking jobs within the firm.
Requirements
- Native or fluent Turkish (spoken and written) is mandatory for this role.
- Proficiency in English to communicate effectively within our diverse international team.
- Strong customer-centric mindset with previous experience in the customer support services sector.
- A proactive approach to problem-solving and a passion for delivering excellence in communication.
- Valid EU passport (mandatory) to facilitate seamless employment in Bulgaria.
Benefits
What We Offer
- Competitive Monthly Salary reflecting your professional expertise.
- Fully Paid Training to ensure your success in the customer support services industry.
- Comprehensive Health Insurance package.
- Fully Paid Relocation Package (flight, transfer, hotel) for a smooth transition to your new life.
- Monthly Performance Bonus to reward your commitment and excellence.
- Ongoing career development opportunities and a supportive international work environment.
- And Much More...
Life in Bulgaria
Choosing to work in Bulgaria offers an incredible blend of history, modern urban life, and stunning natural landscapes. As you settle into your new Turkish Speaking Solutions Consultant position in Bulgaria, you will discover that Sofia is a European gem known for its welcoming culture, affordable lifestyle, and pleasant climate. Bulgaria continues to attract professionals from across the globe who are looking to advance their careers while enjoying a high quality of life.
With a comprehensive relocation package handled by Mercier Consultancy Group, moving to your new home in Bulgaria is stress-free. From the local culinary experiences to the vibrant nightlife and scenic mountain views, life in Bulgaria provides a perfect work-life balance for ambitious individuals pursuing Turkish-speaking jobs in a growing international market.
How to Apply
If you are ready to take the next step in your career and join a leading team in Sofia, we invite you to click 'Apply Now' to submit your application. We look forward to reviewing your credentials and discussing how you can contribute to our success. Sincerely, the recruitment team at Mercier Consultancy Group.
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