Swedish Speaking Solutions Consultant - Work In Sofia, Bulgaria
At a glance
Mid-level Solutions & Sales Engineering role at Mercier Consultancy Group. Remote, Bulgaria · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Act as the main contact for Swedish-speaking clients and deliver a strong support experience
- Investigate difficult technical or service questions, then guide customers toward workable solutions
- Record every customer interaction in internal systems so support can continue smoothly
- Work with other teams to escalate urgent issues and help resolve them efficiently
- Improve service workflows while keeping guidance aligned with product updates and industry standards
What you bring
- Native or fluent Swedish across spoken and written communication is required
- You can use English professionally in an international office environment
- You hold an EU passport or have legal permission to work in Bulgaria
- You bring customer support or comparable client-facing experience, with strong problem-solving skills
Who this fits
This role suits a customer-focused professional who can stay composed while handling complex issues in a fast-moving support setting. You will work remotely from Sofia, Bulgaria, and need Swedish, English, and Bulgarian work authorization.
From the employer
Swedish Speaking Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class opportunities across Europe. As a leader in talent acquisition for the global customer support services sector, we pride ourselves on delivering bespoke career solutions that empower professionals to excel in new international environments.
Job Overview
We are currently seeking a talented professional to fill our Swedish Speaking Solutions Consultant position in Bulgaria. This role is an exceptional opportunity for a customer-focused expert to join a dynamic team in the vibrant customer support services industry, where your native-level linguistic skills will be the cornerstone of high-quality service delivery.
Key Responsibilities
- Serve as the primary point of contact for Swedish-speaking clients, ensuring an unparalleled customer support experience.
- Analyze and resolve complex technical or service-related inquiries to ensure optimal solutions within the customer support services sector.
- Maintain high levels of customer satisfaction through proactive communication and professional rapport building.
- Document all interactions accurately within internal systems to ensure seamless service continuity.
- Collaborate with cross-functional teams to escalate and resolve high-priority customer issues efficiently.
- Participate in continuous improvement initiatives to refine service workflows and increase operational excellence.
- Adapt to evolving industry standards and product updates to provide accurate, real-time guidance to end-users.
Requirements
- Native or fluent Swedish (spoken and written) is mandatory for this role.
- Professional proficiency in English to communicate within our diverse, international office environment.
- A valid EU passport or legal right to work in Bulgaria is required.
- Previous experience in customer support services or a similar client-facing role is highly preferred.
- Exceptional problem-solving skills and the ability to maintain composure in a fast-paced environment.
- A strong desire to thrive in one of the most exciting Swedish-speaking jobs available today.
Benefits
What We Offer
- Competitive Monthly Salary
- Fully Paid Training to ensure you are set up for success in your new position.
- Comprehensive Health Insurance coverage.
- Fully Paid Relocation Package (flight, transfer, hotel) to make your move to Bulgaria effortless.
- Monthly Performance Bonus rewarding your dedication and results.
- Career development opportunities within the global customer support services industry.
- And Much More...
Life in Bulgaria
Choosing to accept our Swedish Speaking Solutions Consultant position in Bulgaria means opening yourself to a rich, cultural experience. Bulgaria is a hidden gem of Europe, offering a perfect blend of ancient history, beautiful mountainous landscapes, and a vibrant social scene. Many professionals pursuing jobs in Bulgaria find the climate and the welcoming local culture to be a fantastic change of pace.
Living in Bulgaria provides an exceptional quality of life with a low cost of living, allowing you to enjoy the country’s world-class culinary scene and nightlife to the fullest. Our relocation package is designed to ensure you settle into your new home in Bulgaria comfortably and securely. Take the next step in your career and discover why so many talented individuals are choosing to build their future through our Swedish-speaking jobs in this beautiful region.
How to Apply
If you are ready to elevate your career with a leading firm in the customer support services industry, we invite you to apply now. Join our team at Mercier Consultancy Group and embark on your next great adventure. Click the link below to submit your application, and our recruitment team will be in touch shortly.
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