Polish Speaking Solutions Consultant - Work In Sofia, Bulgaria
At a glance
Mid-level Solutions & Sales Engineering role at Mercier Consultancy Group. Remote, Bulgaria · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Support Polish-speaking customers through phone, email, and chat while providing technical assistance
- Investigate difficult customer problems and escalate recurring issues for broader solutions
- Record each customer conversation and resolution accurately in the CRM system
- Help refine customer-service processes while keeping product and policy knowledge current
- Work with teammates and supervisors toward departmental goals and performance targets
What you bring
- Native or fluent Polish, both spoken and written, is required for this client-facing role
- A valid EU passport is mandatory for the position
- Prior customer-support or client-facing experience, ideally in Customer Support Services
- Clear communication, strong troubleshooting judgment, and a proactive approach to resolving issues
Who this fits
You’ll suit this role if you enjoy solving customer problems in Polish and can work independently as well as with a team. The job is based in Sofia, Bulgaria, and is described as remote. A fully funded relocation package is offered, including flights, transfers, and a hotel.
From the employer
Polish Speaking Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm renowned for connecting top talent with leading global organizations. We specialize in providing bespoke recruitment and BPO solutions across Europe, focusing on delivering exceptional service and unparalleled expertise to our clients and candidates.
Job Overview
Are you a fluent Polish speaker with a passion for customer support and problem-solving? Mercier Consultancy Group is seeking a dynamic Polish Speaking Solutions Consultant to join a thriving Customer Support Services team in Sofia, Bulgaria. This is an excellent opportunity for individuals looking to advance their careers in the heart of Europe, offering a supportive environment and excellent growth prospects.
Key Responsibilities
- Provide exceptional customer support and technical assistance to Polish-speaking clients via phone, email, and chat.
- Troubleshoot and resolve complex customer issues within the Customer Support Services sector.
- Identify trends and escalate recurring problems to relevant departments for long-term solutions.
- Document all customer interactions and resolutions accurately in the CRM system.
- Contribute to the continuous improvement of customer service processes and protocols.
- Collaborate with team members and supervisors to achieve departmental goals and performance targets.
- Maintain up-to-date knowledge of products, services, and company policies to ensure accurate information delivery.
- Act as a brand ambassador, ensuring a positive customer experience at all touchpoints.
Requirements
- Native or fluent Polish (spoken and written)
- Valid EU passport (mandatory)
- Excellent communication and interpersonal skills.
- Proven experience in a customer support or client-facing role, ideally within Customer Support Services.
- Strong problem-solving abilities and a proactive approach to issue resolution.
- Ability to work effectively in a team and individually.
- Familiarity with CRM software and ticketing systems is a plus.
Benefits
What We Offer
- Competitive Monthly Salary
- Fully Paid Training
- Health Insurance
- Fully Paid Relocation Package (flight, transfer, hotel)
- Opportunities for professional growth and career advancement within a leading company.
- A vibrant and multicultural work environment in Sofia.
- Monthly Performance Bonus
- And Much More...
Life in Bulgaria
Discover the vibrant lifestyle and rich culture that awaits you in Sofia, Bulgaria. Enjoy a pleasant climate, stunning natural landscapes, and a cost of living that allows for a high quality of life. Bulgaria offers a unique blend of ancient history and modern development, making it an exciting place to live and work. This is a fantastic opportunity for those seeking Polish-speaking jobs and a new adventure in Eastern Europe.
Our comprehensive relocation package makes moving to Bulgaria seamless and stress-free, allowing you to focus on settling into your new home and embarking on a rewarding career. Experience delicious local cuisine, explore beautiful surroundings, and embrace the welcoming atmosphere that Bulgaria provides. Find your next role among the exciting Jobs in Bulgaria and start your journey with us!
How to Apply
If you are a motivated Polish speaker ready to take on a challenging and rewarding Polish Speaking Solutions Consultant position in Bulgaria, we encourage you to apply today! Join our team and be part of an international success story. Click "Apply Now" to submit your CV and embark on an exciting new chapter with Mercier Consultancy Group.
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