Latvian Speaking Solutions Consultant - Work In Sofia, Bulgaria
At a glance
Mid-level Solutions & Sales Engineering role at Mercier Consultancy Group. Remote, Bulgaria · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Support Latvian-speaking customers through phone, email, and live chat
- Investigate difficult user questions and resolve them with practical solutions
- Log every customer exchange accurately in the internal support database
- Bring technical problems to the right teams while meeting service-level agreements
- Build product knowledge, complete training, and hit monthly quality and performance KPIs
What you bring
- Native or fluent Latvian across both spoken and written communication
- Professional English for internal tools and collaboration with your team
- An EU passport or existing authorization to work within the EU
- Demonstrated commitment to customer support and solving user problems
- Strong digital skills and comfort in a fast-moving workplace
Who this fits
This role suits someone who can work on-site in Sofia, Bulgaria and communicate with customers in Latvian and colleagues in English. You must already hold an EU passport or have the right to work in the EU. The role includes paid relocation support, training, and health insurance.
From the employer
Latvian Speaking Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-class employers across the European BPO and customer support services landscape. We pride ourselves on delivering bespoke career opportunities, ensuring our candidates secure positions that align perfectly with their professional aspirations and cultural needs.
Job Overview
We are currently seeking a dynamic professional for a Latvian Speaking Solutions Consultant position in Bulgaria. This role is ideal for individuals looking to advance their career in the vibrant customer support services sector while enjoying a comprehensive, all-inclusive international relocation experience.
Key Responsibilities
- Provide high-quality customer support services to clients via telephone, email, and live chat in Latvian.
- Analyze and troubleshoot complex user inquiries to ensure efficient, solutions-oriented outcomes.
- Maintain accurate records of all customer interactions within the internal support database.
- Collaborate with cross-functional teams to escalate technical issues and ensure service-level agreement compliance.
- Develop a deep understanding of company products and services to provide expert guidance to our end-users.
- Participate in ongoing training sessions to enhance communication skills and product knowledge.
- Strive to meet and exceed monthly quality and performance KPIs.
Requirements
- Native or fluent Latvian (spoken and written).
- Professional proficiency in English to navigate internal systems and team communication.
- Valid EU passport or right to work in the EU (mandatory).
- Proven passion for customer support services and problem-solving.
- Ability to work on-site in Sofia, Bulgaria.
- Strong digital literacy and ability to thrive in a fast-paced environment.
Benefits
What We Offer
- Competitive Monthly Salary.
- Fully Paid Professional Training.
- Comprehensive Health Insurance package.
- Fully Paid Relocation Package (flight, airport transfer, and initial hotel accommodation).
- Attractive Monthly Performance Bonus.
- Opportunities for career growth within the international customer support services industry.
- And Much More...
Life in Bulgaria
Choosing one of our Latvian-speaking jobs means choosing a lifestyle upgrade in the heart of the Balkans. Bulgaria offers a remarkable blend of ancient history, modern infrastructure, and a sunny, Mediterranean-influenced climate that makes living here a delight throughout the seasons. As one of the most exciting hubs for international business, Bulgaria has become a premier destination for professionals seeking new horizons.
Beyond the career benefits, you will fall in love with the vibrant culture, world-famous cuisine, and the welcoming nature of the local community. Relocating to Bulgaria is a seamless process with our support, allowing you to focus on your professional growth and personal exploration. Discover why so many professionals choose to build their future here by applying for this Latvian Speaking Solutions Consultant position in Bulgaria today.
How to Apply
If you are ready to take the next step in your career and join a top-tier firm, we invite you to click 'Apply Now' to submit your application. Join the many professionals finding success through our premium jobs in Bulgaria. We look forward to reviewing your profile.
Sincerely,
The Recruitment Team at Mercier Consultancy Group
Not this one either?
Claude or ChatGPT reads the other 90,870 for you.
Get better matches →
