Hungarian Speaking Solutions Consultant - Work In Sofia, Bulgaria
At a glance
Mid-level Solutions & Sales Engineering role at Mercier Consultancy Group. Remote, Bulgaria · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Serve Hungarian-speaking clients as their main contact across phone, email, and live chat
- Investigate complicated questions and coordinate with other teams on technical or process issues
- Shape responses around individual user needs to keep satisfaction high
- Review customer comments to improve service procedures and record every interaction in the CRM
- Hit performance targets and KPIs tied to monthly bonuses
What you bring
- Native or fluent Hungarian, written and spoken, is required for the role
- You need a valid EU passport or permission to work in Bulgaria
- Strong English supports communication across the international office
- Customer support or other client-facing experience is preferred, alongside proactive problem solving
Who this fits
You’ll suit a mid-level client-facing role focused on Hungarian-language support, issue resolution, CRM documentation, and measured performance. The job is based in Sofia, Bulgaria, and requires relocation there. You’ll work remotely, with English needed for communication in the international office.
From the employer
Hungarian Speaking Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape. We pride ourselves on providing bespoke career advancement opportunities, ensuring that every professional finds a role that aligns with their personal and career ambitions.
Job Overview
We are currently seeking a talented professional for the Hungarian Speaking Solutions Consultant position in Bulgaria. This role is ideal for individuals passionate about providing exceptional client experiences within the high-growth customer support services industry, offering a unique opportunity to kickstart your career in one of Europe’s most vibrant tech hubs.
Key Responsibilities
- Act as the primary point of contact for Hungarian-speaking clients, ensuring prompt and accurate service delivery.
- Resolve complex inquiries through various support channels, including phone, email, and live chat.
- Maintain high levels of customer satisfaction by providing tailored solutions that meet specific user needs.
- Collaborate with cross-functional teams to escalate and resolve technical or process-related issues efficiently.
- Analyze customer feedback to drive continuous improvement in service delivery protocols within the customer support services department.
- Meet and exceed performance metrics and KPIs to qualify for monthly performance bonuses.
- Document all interactions accurately within the CRM database, maintaining professional standards at all times.
Requirements
- Native or fluent Hungarian (spoken and written) is mandatory for this role.
- Valid EU passport or a valid work permit for Bulgaria.
- Previous experience in customer support services or a client-facing environment is preferred.
- Proficiency in English to communicate effectively within our diverse, international office environment.
- A proactive, problem-solving mindset and a commitment to delivering high-quality results.
- Readiness to relocate for this exciting Hungarian Speaking Solutions Consultant position in Bulgaria.
Benefits
What We Offer
- Competitive Monthly Salary
- Fully Paid Training programs to ensure your success.
- Comprehensive Health Insurance package.
- Fully Paid Relocation Package (flight, transfer, and hotel accommodation upon arrival).
- Attractive Monthly Performance Bonus based on your individual achievements.
- Opportunity to build a long-term international career through various Hungarian-speaking jobs in our network.
- Relocation support from our dedicated team to make your move to Bulgaria seamless.
Life in Bulgaria
Choosing one of our jobs in Bulgaria means immersing yourself in a culture that perfectly blends historical charm with a modern, fast-paced international lifestyle. Sofia is a hidden gem in Europe, offering a vibrant nightlife, breathtaking mountain views, and a sunny climate that provides a high quality of life for young professionals.
Beyond the professional benefits, living in Bulgaria allows you to enjoy an affordable cost of living while being surrounded by rich history and delicious local cuisine. We believe that relocating for a Hungarian Speaking Solutions Consultant position in Bulgaria is not just a career move, but a life-changing experience. Start your new chapter in the heart of the Balkans today.
How to Apply
If you are ready to elevate your career and join a leading team in Sofia, we invite you to click "Apply Now" to submit your application. A recruiter from Mercier Consultancy Group will review your profile and reach out to discuss this Hungarian Speaking Solutions Consultant position in Bulgaria further.
Best regards,
The Recruitment Team
Mercier Consultancy Group
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