German Speaking Solutions Consultant - Work In Sofia, Bulgaria
At a glance
Mid-level Solutions & Sales Engineering role at Mercier Consultancy Group. Remote, Bulgaria · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Support customers with technical and functional questions through phone, email, and live chat
- Serve German-speaking clients as their main contact for consistent customer support
- Investigate difficult issues and shape solutions that improve user satisfaction
- Log customer conversations in the CRM and coordinate escalations with other teams
- Help refine knowledge bases, support processes, and individual and team performance results
What you bring
- Native or fluent German communication in both spoken and written forms
- A valid EU passport is required for this role
- Previous customer support or comparable client-facing experience
- Strong troubleshooting ability across complex digital platforms and clear communication skills
Who this fits
This role suits someone with customer-facing support experience who can work fluently in German and solve complex digital-platform issues. You must relocate to Sofia, Bulgaria, and hold a valid EU passport. The position is remote and includes fully paid relocation support.
From the employer
German Speaking Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO sectors, we are dedicated to curating career-defining opportunities that prioritize professional growth and exceptional employee experience.
Job Overview
We are currently searching for a dynamic professional to join our team as a German Speaking Solutions Consultant in Sofia. This German Speaking Solutions Consultant position in Bulgaria offers a unique chance to excel in the competitive Customer Support Services industry while enjoying a fully supported international career move.
Key Responsibilities
- Provide high-quality technical and functional support to customers via phone, email, and live chat.
- Act as a primary point of contact for German-speaking clients, ensuring consistent excellence in Customer Support Services.
- Analyze complex customer issues and deliver tailored solutions that improve overall user satisfaction.
- Maintain detailed records of customer interactions within our CRM to ensure seamless service delivery.
- Collaborate with cross-functional teams to escalate and resolve technical challenges effectively.
- Contribute to the continuous improvement of knowledge bases and support workflows.
- Achieve individual and team performance metrics in a fast-paced Customer Support Services environment.
Requirements
- Native or fluent German (spoken and written).
- Valid EU passport (mandatory).
- Proven experience in Customer Support Services or a similar client-facing role.
- Strong problem-solving skills and the ability to navigate complex digital platforms.
- Excellent communication skills and a passion for delivering premium service.
- Willingness to relocate to Sofia for this German Speaking Solutions Consultant position in Bulgaria.
Benefits
What We Offer
- Competitive Monthly Salary.
- Fully Paid Training.
- Health Insurance.
- Fully Paid Relocation Package (flight, transfer, hotel).
- Monthly Performance Bonus.
- Career development opportunities in one of the best German-speaking jobs in the region.
- And Much More...
Life in Bulgaria
Living in Bulgaria offers a fantastic blend of history, modern urban lifestyle, and breathtaking natural scenery. When searching for German-speaking jobs, Sofia stands out as a vibrant hub that provides a high quality of life at an affordable cost, making it an ideal destination for international professionals settling into Bulgaria.
Beyond the career opportunities, Bulgaria is renowned for its culinary delights, welcoming culture, and diverse climate ranging from snowy mountains to golden Black Sea beaches. By choosing this German Speaking Solutions Consultant position in Bulgaria, you are setting yourself up for an enriching international experience in the heart of Europe.
How to Apply
If you are ready to take the next step in your career with one of the most sought-after German-speaking jobs, we encourage you to click Apply Now. Our team at Mercier Consultancy Group looks forward to reviewing your application and discussing how you can succeed in this German Speaking Solutions Consultant position in Bulgaria.
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