Estonian Speaking Solutions Consultant - Work In Sofia, Bulgaria
At a glance
Mid-level Solutions & Sales Engineering role at Mercier Consultancy Group. Remote, Bulgaria · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Serve Estonian-speaking clients as their main contact, resolving issues within the customer support services setting
- Troubleshoot difficult inquiries and provide consultancy that brings cases to efficient resolutions
- Document customer conversations accurately so service standards can keep improving
- Work with other teams to address recurring problems affecting the end-user experience
- Meet or surpass company KPIs while representing the brand professionally and sensitively
What you bring
- Native or fluent Estonian, in both written and spoken communication, is required
- You hold an EU passport or otherwise have permission to work in the European Union
- You bring customer support services experience or comparable work facing clients
- You can relocate to Sofia for an on-site position
Who this fits
This role suits a customer-focused professional who can solve problems, juggle priorities, and maintain high service quality in a fast-moving setting. You need Estonian fluency and EU work eligibility. The position requires relocation to Sofia, Bulgaria, and is on-site.
From the employer
Estonian Speaking Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier global talent and industry-leading corporations. As an expert in recruitment for the Customer Support Services sector, we take pride in delivering elite career opportunities that foster professional growth and international mobility.
Job Overview
We are currently seeking a motivated professional for an Estonian Speaking Solutions Consultant position in Bulgaria. This role is perfect for a customer-centric individual looking to advance their career within the vibrant Customer Support Services industry while enjoying a world-class relocation experience.
Key Responsibilities
- Act as the primary point of contact for Estonian-speaking clients, ensuring exceptional resolution quality within the Customer Support Services framework.
- Provide high-level consultancy and troubleshooting to resolve complex inquiries efficiently.
- Maintain accurate records of customer interactions to ensure continuous improvement of service standards.
- Collaborate with cross-functional teams to identify and resolve systemic issues impacting the end-user experience.
- Strive to achieve and exceed key performance indicators (KPIs) set by the company.
- Represent the brand with professionalism and cultural sensitivity in every interaction.
- Contribute to the ongoing development of internal support knowledge bases and procedural manuals.
Requirements
- Native or fluent Estonian (spoken and written) is mandatory for this role.
- Valid EU passport or eligibility to work in the European Union.
- Proven experience in Customer Support Services or a similar client-facing role.
- Strong problem-solving skills and the ability to multitask in a fast-paced environment.
- Excellent interpersonal skills and a commitment to delivering high-quality service.
- Ability to relocate to Sofia, Bulgaria, for this on-site opportunity.
Benefits
What We Offer
- Competitive Monthly Salary.
- Fully Paid Training to ensure you excel in your role.
- Comprehensive Health Insurance coverage.
- Fully Paid Relocation Package (flight, transfer, hotel) to facilitate your move to Bulgaria.
- Attractive Monthly Performance Bonus based on meeting your targets.
- Modern, professional office environment in the heart of Sofia.
- Opportunities for career advancement within our global network of Estonian-speaking jobs.
Life in Bulgaria
Sofia, Bulgaria, offers a unique blend of historical charm and modern European energy, making it an ideal destination for expatriates. Living in Bulgaria provides access to a vibrant social scene, stunning mountain landscapes for weekend escapes, and a Mediterranean-influenced climate that ensures a high quality of life for those pursuing international jobs in Bulgaria.
By choosing this Estonian Speaking Solutions Consultant position in Bulgaria, you will enjoy a cost-effective lifestyle with incredible local cuisine and a welcoming community. Bulgaria has become a premier tech and service hub, making it the perfect place to grow your career while enjoying the rich cultural heritage and hospitality that Bulgaria is known for.
How to Apply
If you are ready to take the next step in your professional journey and join our team in Sofia, we invite you to click "Apply Now" to submit your CV. Our team at Mercier Consultancy Group looks forward to reviewing your application and helping you start your next chapter. Professional success starts here!
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