Service Providers and Partnerships Manager, Marketplace
At a glance
Mid-level Channel & Partnerships role at Jd. 3 Locations · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Grow the service-provider network supporting the cross-border marketplace
- Find, bring on, and oversee logistics, fulfillment, tax, listing, and related partners
- Set partner selection, onboarding, performance, and expansion standards
- Coordinate with Product, Seller, Category, and Operations teams to fit services to seller needs
- Track service quality and encourage sellers to use providers that improve operations
What you bring
- Background in cross-border e-commerce, marketplace platforms, or service-provider ecosystems
- Practical knowledge of seller needs across logistics, fulfillment, tax compliance, and listing work
- A track record in partnerships, business development, or ecosystem creation
- Strong negotiation, stakeholder management, analysis, and strategy-to-delivery execution skills
- Fluency in English and Chinese for cross-border collaboration
Who this fits
This role suits a partnerships manager who can build provider relationships while turning strategy into operating programs. You’ll work across Product, Operations, Seller, Category, and Business teams, with English and Chinese required for cross-border collaboration.
From the employer
Who We Are
At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.
Our Global Reach
JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.
Learn more about who we are and what we do: https://corporate.jd.com/
What We Offer
Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.
About The Team
You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
Key Responsibilities
- Own the development and expansion of the service provider ecosystem across the cross-border marketplace
- Identify, onboard, and manage partnerships with key service providers, including logistics, fulfillment, tax, listing, and related service domains
- Define partnership strategy, including selection criteria, onboarding standards, performance management, and scaling approach
- Build and maintain strong relationships with service providers, driving long-term, mutually beneficial partnerships
- Work with Product teams to integrate service provider capabilities into platform tools and seller workflows
- Collaborate with Seller, Category, and Operations teams to align service offerings with seller needs and business priorities
- Establish performance metrics and evaluation frameworks to ensure service quality, reliability, and scalability
- Drive adoption of service providers among sellers, improving onboarding efficiency and operational performance
- Continuously identify gaps in the ecosystem and introduce new service capabilities to support marketplace growth
Qualifications
- Experience in cross-border e-commerce, marketplace platforms, or service provider ecosystem roles
- Strong understanding of cross-border seller needs, including logistics, fulfillment, tax compliance, and listing operations
- Proven experience in partnerships, business development, or ecosystem building
- Strong execution ability, with experience driving initiatives from strategy to implementation
- Experience working cross-functionally with Product, Operations, and Business teams
- Strong stakeholder management and negotiation skills, with the ability to build and scale partnerships
- Analytical mindset, with the ability to define metrics and evaluate partner performance
- Fluent in English and Chinese, able to support cross-border business collaboration
At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
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