Partner Success Manager - ServiceTitan
Guild Garage Group Open · verified Sep 22, 2026 At a glance
Mid-level Channel & Partnerships role at Guild Garage Group. Remote · full-time · $90,000–$110,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Guide assigned brands through ServiceTitan onboarding, implementation, adoption, optimization, and ongoing success
- Translate legacy workflows into scalable ServiceTitan processes, then manage timelines, deliverables, and go-live execution
- Train CSRs, dispatchers, technicians, and managers on ServiceTitan workflows and operational practices
- Review weekly scorecards with brands, coach teams on improvement areas, and strengthen adoption and consistency
- Resolve ServiceTitan questions and issues while supporting new tools, processes, and operational initiatives
What you bring
- Expert-level ServiceTitan knowledge is required for this partner-facing role
- You have onboarded and supported multi-location service businesses
- You bring proven project management, implementation, training, facilitation, and coaching experience
- You can balance multiple brands and priorities in a high-volume setting
- You are willing to travel for onsite onboarding and support
Who this fits
This role suits a ServiceTitan expert who can manage partner relationships, train varied operational teams, and improve processes across multiple brands. You’ll work remotely and report to the VP of Integrations, with onsite travel for one to two weeks during go-live and additional travel as needed. Pre-employment background and drug screenings, plus a motor vehicle record check, are required.
From the employer
Position Summary:
The ServiceTitan Partner Success Manager (PSM) is the primary point of contact and strategic partner for a portfolio of brands within Guild Garage Group. This role is responsible for guiding brands through the full lifecycle of onboarding, implementation, adoption, optimization, and long-term success within ServiceTitan.
The PSM serves as the go-to expert for all ServiceTitan related initiatives, support, and operational best practices while driving continuous improvement and operational consistency across assigned brands.
This is a fast-paced, high-volume role requiring strong project management, training, coaching, and relationship management skills.
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Key Responsibilities
Partner Lifecycle Management
- Serve as the primary ServiceTitan partner for assigned brands
- Guide brands from onboarding through operational maturity
- Build strong relationships with leadership and operational teams
- Ensure successful adoption of Guild Garage Group standards and best practices
- Lead onboarding and implementation of ServiceTitan core and Pro products, including CCP
- Translate legacy workflows into scalable ServiceTitan processes and Guild standards
- Project manage onboarding timelines, deliverables, and go-live execution
- Travel onsite for 1–2 weeks during go-live to support launch and stabilization
- Train CSRs, dispatchers, technicians, and managers on ServiceTitan workflows and best practices
- Provide ongoing coaching to improve adoption, consistency, and operational performance
- Conduct weekly scorecard reviews with brands and coach teams on areas of opportunity and improvement
- Act as the primary escalation point for ServiceTitan-related questions, issues, and initiatives
- Identify opportunities to improve workflows, efficiency, and overall platform utilization
- Support rollout of new tools, processes, and operational initiatives across brands
- Expert-level knowledge of ServiceTitan
- Experience onboarding and supporting multi-location service businesses
- Strong training, facilitation, and coaching skills
- Proven project management and implementation experience
- Ability to manage multiple brands and priorities in a high-volume environment
- Strong communication, organization, and problem-solving skills
- Willingness to travel as needed for onsite onboarding and support
What Success Looks Like
- Smooth onboarding and successful go-live execution
- High ServiceTitan adoption and process consistency across brands
- Improved operational performance and KPI achievement
- Strong partner relationships and long-term engagement
- Continuous improvement mindset across all assigned locations
What we have to offer you!
- Benefits – Health, Vision, Dental, PTO, Holidays, 401k and matching
- Employee Discount
- Employee Referral
- You will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued success
- Our focus on growth will create many opportunities to take on more responsibilities and develop into senior roles
Guild Garage Group is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Guild may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.
*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.
Pay Range$90,000—$110,000 USDBy submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.
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