Senior KYC Onboarding Lead - Institutional Clients
At a glance
Senior Customer Success role at G MASS. Dallas · contract · up to $65,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- You'll own new-client onboarding as the main contact and keep deliverables accurate and on schedule
- You'll oversee onboarding from start to finish for multiple clients, following policy and regulatory requirements
- Review client legal, financial, and entity records to support approval decisions
- Lead status conversations with clients, flag risks early, and coordinate fixes with stakeholders
- Improve workflow efficiency while guiding a junior analyst and checking the quality of their work
What you bring
- At least three years in KYC or onboarding, preferably in financial services
- Know KYC constitutional documents and onboarding procedures
- Bring analytical, project management, problem-solving, communication, and presentation skills
- Understand financial services and investment management operations, with strong attention to detail
- Use Microsoft Office confidently; strong Excel ability is preferred
Who this fits
You'll suit a senior client-facing operator who can work across Operations, Legal, Compliance, and Technology while supporting a junior analyst. The role is onsite in Dallas and offered as a contractor engagement lasting more than twelve months, with potential extension or conversion to a permanent contract.
From the employer
Our client’s Networks group offers best-in-class technology and industry-leading practices to help firms manage risk, meet regulatory requirements, and streamline compliance. Their solutions provide a single source of truth on customer and vendor data, enabling firms to reduce costs, reuse information efficiently, and improve operational processes through innovative technology.
We are seeking a Senior KYC / Onboarding Lead to work with a leading alternative investments firm in this client-facing role, where you will be leading and assisting with everything relating to the KYC and onboarding processes, including management of workflows and driving operational efficiency.
Responsibilities
- Serve as the primary point of contact for new client onboarding, ensuring timely and accurate completion of all onboarding deliverables.
- Provide end-to-end oversight of the onboarding process across multiple clients, independent of product type and in line with internal policies and regulatory standards.
- Review and interpret client legal, financial, and entity documentation to support onboarding approvals.
- Lead client-facing onboarding discussions, providing clear status updates and proactively managing risks or issues.
- Identify process gaps or inefficiencies within onboarding workflows and collaborate with stakeholders to implement improvements.
- Build strong working relationships with internal teams (Operations, Legal, Compliance, Technology) to ensure smooth onboarding execution.
- Provide day-to-day oversight, guidance, and quality assurance for a Junior Analyst supporting onboarding activities.
- Support long-term client relationships by delivering a controlled and efficient onboarding experience.
- Rapidly develop expertise in internal systems, tools, and client-specific onboarding requirements
Requirements
- 3+ years’ experience in a KYC / Onboarding role, ideally within Financial Services
- Familiarity with KYC constitutional documents and onboarding processes
- Strong analytical, project management, and problem-solving skills
- Excellent communication and presentation abilities
- Basic understanding of financial services and investment management operations
- High attention to detail with a focus on quality and process improvement
- Ability to work collaboratively with both senior and junior team members
- Proficient in Microsoft Office; strong Excel skills preferred
Benefits
Salary: up to $65k
Length: 12+ months, view to extension or permanent contract
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