KYC / Onboarding Lead
At a glance
Senior Customer Success role at G MASS. Dallas · contract.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Lead KYC and onboarding work across client requests, workflows, deliverables, and operational improvements
- Run client meetings, project trackers, progress updates, milestone reviews, and reporting on team performance and key metrics
- Coordinate cross-functional teams and third-party vendors while resolving process or project-execution gaps
- Guide a small team through goals, feedback, coaching, development, and performance evaluations
- Adapt to new client requirements by designing workflows that meet regulations, standards, and internal controls
What you bring
- Three to five years of relevant experience, including at least one to two years supervising or leading a team
- Working knowledge of KYC constitutional documents and onboarding procedures
- Experience with financial services firms and investment management operations
- Strong analytical, project management, problem-solving, communication, presentation, and organisational skills
- Microsoft Office proficiency, with strong Excel capability preferred
Who this fits
This suits a client-facing lead who can balance competing priorities, present clearly, and manage both stakeholders and a small team. The role is onsite in Dallas and offered on a contractor basis, with an initial term of twelve months or longer and potential extension or permanent conversion.
From the employer
Our client's Networks group offers best-in-class technology and industry-leading practices to help firms manage risk, meet regulatory requirements, and streamline compliance. Their solutions provide a single source of truth on customer and vendor data, enabling firms to reduce costs, reuse information efficiently, and improve operational processes through innovative technology.
We are seeking a KYC / Onboarding Lead to work with a leading alternative investments firm in this client-facing role, where you will be leading and managing all aspects of the KYC and onboarding processes, including oversight of a small team, management of workflows, and driving operational efficiency.
Responsibilities
- Manage multiple client requests, while ensuring timely completion of all deliverables.
- Evaluate scope of work and project plans, providing recommendations for process enhancements and improvements.
- Manage relationships with cross-functional teams and third-party vendors.
- Prepare project trackers and lead client meetings to provide updates on team progress, milestones achieved, and challenges encountered.
- Prepare and present regular reports on team performance, project status, and key metrics.
- Identify and resolve gaps in processes and project execution.
- Foster long-term relationships with existing clients, key business partners, and other stakeholders.
- Demonstrate a strong ability to adapt and become an expert on proprietary products and client business lines through complex engagements.
- Navigate new requirements with clients to strategise and implement new workflows and processes.
- Ensure compliance with all relevant regulations, standards, and internal controls.
- Monitor key performance indicators and implement process improvements as needed.
- Supervise, coach, and develop team members to maximise performance and professional growth.
- Set clear goals, provide ongoing feedback, and conduct performance evaluations.
Requirements
- 3–5 years of relevant professional experience, including at least 1–2 years in a supervisory or team lead role.
- Familiarity with KYC constitutional documents, including onboarding processes.
- Ability to handle pressure and manage conflicting priorities.
- Excellent analytical, project management, and problem-solving skills.
- Strong communication skills with exceptional presentation expertise.
- Understanding of financial services firms and investment management operations.
- Strong attention to detail and organisational skills with a focus on quality and process.
- Ability to work collaboratively with team members at both senior and junior levels.
- Proficient in Microsoft Office Suite; strong Excel skills preferred.
Benefits
Length: 12+ months, view to extension or permanent contract
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