Senior KYC / Onboarding Lead (Syndicated Loans)
At a glance
Senior Customer Success role at G MASS. Dallas · contract.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Act as the main contact for new clients, completing onboarding deliverables accurately within syndicated-loan deadlines
- Control onboarding from start to finish across several clients, following internal rules and regulatory requirements
- Assess legal, financial, and entity records to support approval decisions and lead client status conversations
- Spot workflow problems, coordinate fixes with Operations, Legal, Compliance, and Technology, and manage escalations
- Guide the Junior Analyst's daily work while checking onboarding quality and learning client-specific systems quickly
What you bring
- At least two years in financial-services KYC or onboarding, with syndicated loans, leveraged finance, or credit-market experience advantageous
- You can understand constitutional documents and complicated legal or entity structures while working under pressure
- You can handle heavy request volumes, set priorities, solve problems, and keep turnaround fast without sacrificing accuracy
- You communicate clearly with clients and internal stakeholders, including when setting expectations or addressing risks
- Microsoft Office proficiency is required, with strong Excel ability preferred
Who this fits
You will suit a senior, client-facing operator who can manage fast-moving onboarding work without losing attention to compliance or detail. The role is based onsite in Dallas and runs as a twelve-month contract. You will provide day-to-day oversight to a Junior Analyst.
From the employer
We are seeking a Senior KYC / Onboarding Lead to support a leading financial services firm operating in the US syndicated loan market, a high-volume, time-critical environment where operational delays carry direct financial consequences.
This is a client-facing role requiring proven onboarding expertise, sharp attention to detail, and the ability to work at pace without compromising on quality or compliance.
Responsibilities:
- Serve as the primary point of contact for new client onboarding, ensuring timely and accurate completion of all onboarding deliverables within the demanding timelines of the syndicated loan market
- Provide end-to-end oversight of the onboarding process across multiple clients, in line with internal policies and regulatory standards
- Review and interpret client legal, financial, and entity documentation to support onboarding approvals
- Lead client-facing onboarding discussions, providing clear status updates and proactively managing risks or escalations before they impact deal timelines
- Identify process gaps or inefficiencies within onboarding workflows and collaborate with stakeholders to implement improvements, recognising that in this market, workflow friction has a direct cost
- Build strong working relationships with internal teams (Operations, Legal, Compliance, Technology) to ensure seamless onboarding execution
- Provide day-to-day oversight, guidance, and quality assurance for a Junior Analyst supporting onboarding activities
- Rapidly develop expertise in internal systems, tools, and client-specific onboarding requirements
Requirements
- 2+ years' experience in a KYC / Onboarding role within financial services, experience in syndicated loans, leveraged finance, or credit markets is strongly advantageous
- Familiarity with KYC constitutional documents and onboarding processes; ability to interpret complex legal and entity structures under time pressure
- Proven ability to manage high volumes of requests with fast turnaround, this role operates at a different pace to traditional alternatives onboarding
- Strong analytical, project management, and problem-solving skills, with a demonstrated ability to prioritise effectively in a pressured environment
- Excellent communication skills, clear, concise, and confident when managing client expectations and internal stakeholders
- High attention to detail with an uncompromising focus on quality, even when working quickly
- Collaborative approach with both senior and junior team members
- Proficient in Microsoft Office; strong Excel skills preferred
Benefits
Length: 12-month contract
Salary: $32.50/h
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