Inside Sales Associate
At a glance
Entry-level Account Executive role at Fortive Careers. Kuala Lumpur · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Qualify campaign prospects by phone, email, and digital channels, then pass sales-ready leads to distributors
- Keep customer records accurate in the CRM while identifying opportunities for sales follow-up
- Answer inbound product and service questions and update customers on repair-case progress
- Pursue upcoming care-plan renewals, prepare quotations, and coordinate processing with the Service team
- Spot potential upsells while supporting recurring revenue from renewed care plans
What you bring
- A bachelor’s degree and at least two years in inside sales or customer service
- Fluency in English and Bahasa, with Mandarin as an added advantage
- Strong customer communication skills and comfort working toward targets
- Careful execution and attention to detail across lead, support, and renewal work
Who this fits
You’ll suit a junior inside-sales role combining lead qualification, customer support, and renewals across Southeast Asia, especially Indonesia. The position is onsite in Kuala Lumpur and calls for someone comfortable with targets, frequent customer contact, and detailed follow-through.
From the employer
GENERATL SUMMARY:
This is an Inside Sales and Customer Support role, responsible for sales lead qualification, inbound customer handling, and care plan renewal across Southeast Asia, with a focus on Indonesia.
ROLE AND RESPONSEIBILITY:
1. Lead Generation
- Engage with prospects through phone, email, and digital channels
- Qualify campaign leads and identify sales opportunities
- Generate high-quality leads (SQLs) for distributors and sales follow-up
- Maintain a high-quality customer database in CRM
2. Inbound Customer Support
- Act as the first point of contact for customer inquiries through phone and email
- Handle product/service-related questions timely
- Track and communicate repair case progress to customers
3. Care Plan Renewal
- Follow up with customers on upcoming renewals
- Generate quotation and work with Service team on renewal processing
- Identify potential upsell opportunities
- Contribute directly to recurring revenue growth
QUALIFICATIONS:
- Bachelor’s degree
- At least 2 years of relevant experience in Inside Sales or Customer Service
- Strong communication and customer engagement skills
- Fluent in English and Bahasa. Mandarin is a strong plus
- Ability to work in a target-driven environment
- Detail-oriented with strong execution capabilities
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