Partner Success Associate
At a glance
Junior Channel & Partnerships role at Figure Lending. New York · $68,000–$95,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Build day-to-day relationships with ISO and broker partners, acting as their main contact and handling questions by phone and email
- Track financing applications, prioritize promising leads, coordinate with partners, and move deals toward funding
- Show partners how to use Figure’s submission tools and guide borrowers through the digital application
- Monitor partner results, test ways to improve performance, and help refine onboarding and pipeline development
- Share program feedback internally and uphold regulatory and company requirements across partner activity
What you bring
- At least two years owning revenue goals in a client- or partner-facing financial services role
- You understand small business financing and how brokers and ISOs operate
- Strong relationship-building and communication skills, plus experience with CRM and analytics tools such as Salesforce or Tableau
Who this fits
This junior role suits someone with partner relationship, sales, and customer service experience who wants revenue-focused work in loan originations. You’ll work on-site at the New York City office three to five days each week. Figure does not sponsor work visas.
From the employer
About Figure
Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions.
By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.
Together with our 170+ partners, we’ve originated over $22 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.
We’re proud to be recognized as one of Forbes’ Most Innovative Fintech Startups in 2025 and Fast Company’s Most Innovative Companies in Finance and Personal Finance.
About the Role
Figure is a leader in the real-estate secured small business (SMB) finance space by enabling business owners to acquire secured funding in the fastest and most cost-efficient manner: tapping their home equity with a Figure HELOC. We are searching for a partner success associate to activate key Independent Sales Organization (ISO) and financing broker relationships.
You will be responsible for ensuring SMB leads seamlessly flow through Figure’s funnel. On a day-to-day basis, this means ensuring ISO/broker partners are able to easily submit financing opportunities to Figure and that small business owners are provided a best-in-class borrower experience.
This is a revenue-generating, originations-focused role – and ideal candidates will have a strong background in partner relationship management, sales, and customer service.
What You'll Do
- ISO/Broker sales & success:
- Master Figure’s products and our value propositions to SMB partners
- Build strong relationships with key partners while serving as primary day-to-day point of contact
- Manage the application pipeline throughout the day – identifying the highest-potential leads, coordinating with partners, and funding deals
- Address daily inquiries, via email and phone, from ISO/broker/lender partners
- Educate partners on Figure’s partner technology stack and digital borrower application process
- Provide high-value program and product feedback across the Figure organization to consistently improve our SMB go-to-market
- Ensure compliance with regulatory requirements and company policies across all ISO/funder activities
- Program development:
- Support the pipeline development and partner onboarding processes
- Establish and track key internal and external performance indicators (e.g. conversion/approval rates, best practices, etc.)
- Optimize partner performance – including creative testing, payout optimization, and performance analysis
- Contribute to partnership strategy development and market expansion initiatives
What We Look For
- 2-4 years of experience owning a revenue target in client- and/or partner-facing roles within the financial services space
- Understanding of small business finance and broker/ISO dynamics
- Excellent relationship management and communication skills
- Experience with CRM & analytics platforms (i.e., Salesforce, Tableau)
- Experience with lender/funder platforms and processes (e.g. lead submission tools)
- Exposure to the mortgage or secured lending space is a plus
- Startup or scale-up experience with comfort in fast-paced, ambiguous environments is a plus
- Adhere to all company security policies and data handling procedures.
- Complete mandatory security awareness training within required timeframes.
- Promptly report any suspected security incidents or suspicious activity to the Security team.
Salary
- Base Compensation Range: $68,000 - $95,000 annually
- 25% annual bonus target, paid quarterly
- Company equity in the form of RSUs
This is the compensation range for the role in the United States. Actual compensation may vary based on a candidate’s experience, skills, location, internal equity, and evolving business needs. While most offers are generally made within the middle of the range, final compensation is determined based on the factors above.
This role is based out of our NYC office and will be on-site 3-5 days per week.
Benefits
- Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans
Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits
Employer-paid life and disability insurance
11 observed holidays and PTO plan
Up to 12 weeks of paid family leave
Continuing education reimbursement
Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.
Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
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