Customer Engineer Thermal - Zurich / Central - North Switzerland
Egup Open · verified Oct 22, 2026 At a glance
Mid-level Solutions & Sales Engineering role at Egup. Neuhausen am Rheinfall.
Pay not stated Solutions & Sales Engineering salary
growthroles summary, based on the employer's posting.
What you'll do
- Service refrigeration and air-conditioning equipment such as split, VRF, precision-cooling, and chilled-water systems at customer sites
- Diagnose faults, resolve breakdowns, and take part in the rotating on-call service
- Start up newly installed systems, run functional checks, and walk customers through essential controls
- Follow EHS rules, manage refrigerants safely, and record field work through mobile reporting tools
- Advise customers on technical questions and relay equipment-condition updates to the internal team
What you bring
- Completed vocational training in refrigeration, HVAC, ventilation, or an equivalent qualification
- Category I refrigerant certification under the F-Gas Regulation
- A valid Class B driving licence and readiness for travel and on-call work
- Strong German for speaking and writing, plus basic English for colleagues, documentation, and systems
Who this fits
You’ll suit a field-based service role built around independent customer-site work, direct technical contact, and structured reporting. It fits someone starting out or bringing technical field-service experience, provided you are willing to learn. The role covers the Zurich, Central, and North Switzerland area and includes travel and rotating on-call duty.
From the employer
Service Engineer Thermal - Zurich / Central - North Switzerland Area
Vertiv is a global leader in solutions for critical digital infrastructure – specifically for data centers, communication networks, and industrial applications. With over 32,000 employees in more than 130 countries, we ensure the availability, efficiency, and sustainability of digital systems worldwide. Our portfolio includes precision cooling, uninterruptible power supplies (UPS), power distribution, monitoring, and edge solutions – particularly for data centers, industrial facilities, and mission critical IT infrastructures. With innovative technology, global presence, and strong service expertise, we create tailored solutions for a digital world that never sleeps.
POSITION OVERVIEW
We are looking for a Service Engineer Thermal (m/f/d)
responsible for the maintenance, servicing, troubleshooting, and commissioning of complex refrigeration and air conditioning systems. The focus is on independent on-site work at customer locations while maintaining high quality and safety standards.
YOUR RESPONSIBILITIES – WHAT AWAITS YOU
▶ Technical Operations
You will perform maintenance, servicing, and repair of refrigeration and air conditioning systems (e.g., split, VRF, precision cooling, and chilled water systems) directly at customer sites.
▶ Troubleshooting & Emergency Response
When something isn’t running smoothly, you find the cause – and fix it. You are part of our rotating on- call service and ensure fast solutions.
▶ Commissioning of New Systems
You bring new systems online, conduct functional tests, and explain the key operating elements to customers.
▶ Safety & Quality
You work according to clear EHS guidelines, handle refrigerants safely, and comply with all regulations – professionally and responsibly.
▶ Customer Contact & Consultation
You are our face to the customer – friendly, competent, and solution-oriented. You provide feedback on system conditions and support with technical inquiries.
▶ Documentation & Digital Reporting
Using mobile tools, you document your assignments cleanly and efficiently. You provide feedback directly to our team – clearly, completely, and reliably.
WHAT YOU BRING
- Completed vocational training in refrigeration, HVAC, or ventilation technology, or an equivalent qualification
- Professional experience in technical field service is an advantage – career starters with a willingness to learn are also welcome
- Certified expertise for refrigerants according to F-Gas Regulation (Category I)
- Valid driver’s license (Class B)
- Independent, structured work approach and enjoyment of direct customer contact
- Willingness to travel & participate in on-call duty
- Good German language skills (written and spoken) and basic English for communication with international colleagues, documentation, and systems
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