Customer Engineer Thermal (Southern Region of Poland)

Egup Open · verified Oct 22, 2026

Warsaw Mid-level Solutions & Sales Engineering

At a glance

Mid-level Solutions & Sales Engineering role at Egup. Warsaw · PLN 123,540–PLN 154,425 base.

SalaryStated by Egup

PLN 123,540 – PLN 154,425

Base salary for this role, in PLN per year, as published in the posting.

RoleSolutions & Sales Engineering

SeniorityMid-level

LocationWarsaw

Base payPLN 123,540–PLN 154,425

PostedOct 22, 2026 · today

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Handle scheduled service visits and urgent repairs for thermal management equipment and other systems under contract
Complete maintenance work safely, following the relevant codes and rules, while helping meet the stated completion target
Keep schedulers updated on your availability and open jobs, and correct customer site records when needed
Close service tasks in Oracle VMFS and submit accurate paperwork on time
Pass sales and service opportunities to the right team, while joining the on-call rota

What you bring

At least three years in a role that depends on technical expertise
Working knowledge of HVAC equipment and its operating principles
A category B driving licence and confidence using MS Office
Ability to plan near-term work, prioritize several tasks and resolve problems

Who this fits

This mid-level field service role suits someone who enjoys customer-facing technical work and can coordinate with customers, sales staff and scheduling teams. Expect travel for about half of the working time, and take part in the call-out rota. A mechanical engineering degree and English skills are presented as advantages.

From the employer

POSITION SUMMARY

Responsible for maintenance and emergency repairs of Vertiv’s Thermal Management products as well as other contracted systems. Required to establish, promote and maintain excellent rapport with all customers, sales managers, distributors and others within the field. Maintain ongoing communication with scheduling teams and the line/department Manager.

RESPONSIBILITIES

Respond in a professional manner to all assigned service calls while on duty.
Perform all work in a safe manner and in accordance with established company safety policy.
Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.
Keep scheduling team informed of changes to your schedule and the status of all open jobs.
Maintain the accuracy of the customer listing by reporting errors with the site change form.
Close tasks in Oracle Vertiv Mobile Field Service (VMFS) daily and weekly paperwork in a timely, accurate and complete manner.
Report sales or service leads to the proper department via the correct process.
Support company vision and management decisions.
Use email and other Office based programs to maintain/enhance communications processes.
Ensure that all Vertiv processes are followed.
Keep company vehicle clean and properly maintained.
Protect all tooling and company property issued.
Work as part of the service team and support business needs.
Take an active role in the call out rota.
Ensure that any activity, task and responsibility required by role in terms of the International Trade Compliance Regulation is managed and performed in full compliance with the Company ITC certification program itself.

QUALIFICATIONS

Technical school background, university degree in Mechanical Engineering is a plus.
Good knowledge of HVAC products and principles.
Social competence, ability to work in a team and motivate others, assertiveness
3-5 or more years of experience in position where technical competence is required
Spoken and written English is a plus
Computer literate, specifically the MS Office package
Driver´s license category B

Technical / Functional skills

Ability to plan activities in short/mid-term.
Ability to manage multiple tasks setting the right priority.
Highly customer focused.
Problem solving capability.

Attitudes

Attitude to listen customers' (internal and external) needs.
Working in team.
Excellent attention to detail, with the ability to work accurately in a busy and demanding environment.

PHYSICAL & ENVIRONMENTAL DEMANDS

TIME TRAVEL REQUIRED

50%

The anticipated salary range for this role in Warsaw, Poland is between PLN 123,540 to PLN 154,425 gross per year (based on a full-time working week). Certain roles may be eligible for variable compensation and benefits. Where applicable, a comprehensive overview of the full benefits package and any additional compensation will be provided during the recruitment process in accordance with local legal requirements. Compensation is determined based on objective, gender-neutral criteria, including skills, experience, and job responsibilities.