Customer Engineer - Thermal, NSW
Egup Open · verified Oct 21, 2026 At a glance
Mid-level Solutions & Sales Engineering role at Egup. Sydney · no salary stated · we estimate A$99,000–A$178,804 across Australia.
Egup has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Plan customer maintenance visits, log hours and call-out times each day, and complete a service report after every visit
- Commission equipment, maintain service contracts, and respond to scheduled after-hours service calls
- Keep customers informed through professional service interactions, then share their feedback with the Vertiv team
- Track the spare parts carried in your vehicle and report what you use
- Maintain your company vehicle, complete required training, and follow workplace safety, environmental, and quality obligations
What you bring
- You hold a mechanical trade certificate, a restricted electrical licence, and a refrigerant-handling licence
- You have a proven service-technician background in air conditioning or precision cooling
- You bring intermediate Microsoft Office skills and technical familiarity with thermal controls and networking
Who this fits
This mid-level field-service role suits someone comfortable working independently at customer sites and collaborating with technical, service, and sales teams. You need a driver's licence and must be available for after-hours work and an on-call roster; overnight trips may arise. The work can involve remote sites, ladders or lifts, restricted spaces, energized electrical equipment, refrigerant lines, heights, and moving heavy components. The role requires work-at-heights training, refreshed every five years.
From the employer
Position Summary/Objectives of Incumbent:
The purpose of this position is to carry out the maintenance servicing of Vertiv equipment, after hours service work and commissioning as planned and directed by the Service Operations Manager and Thermal Supervisor.
Key Responsibilities
Planning & Reporting:
• Plan your customer service maintenance visits in a structured and methodical manner.
• Time Sheets – Digital reporting tool to be used (i.e., accurately record hours worked, and all call out and response times) each day.
• Field Service Reports - to be completed for every maintenance & service call attended.
Operational Delivery:
- Carry out commissioning, service contract maintenance and after-hours service commitments in a professional, efficient manner.
- Maintain relationships between the VERTIV and our customers, by having professional interactions with customers & providing customer feedback to the Vertiv Team.
- Keep up to date with your training requirements across multiple Vertiv technologies.
- Maintain the supplied company vehicle & personal appearance to the appropriate company standard.
- Spare Parts. Keep personal onboard spares inventory, record & report inventory use.
WHS, Environment & Quality:
- Comply with all Work, Health & Safety, Environment and Quality obligations.
- Actively promote safety in the workplace
Daily Work Duties and expectations:
- Drivers Licence is required (may involve visit to remote sites)
- Overnight or longer trips may be required.
- Unaccompanied (Lone worker) After-hours work and being on an On-Call Roster is needed.
- Attending customer Service calls.
- Use of ladders, Scissor lift and scaffolding.
- Working in tight and restricted locations.
- Working on and around Energised Electrical equipment.
- Working on live refrigerant lines and pressure vessels.
- Working and Heights (needs Work at Heights Training and refreshed every 5 years)
- Working on HVAC Mechanical systems that will involve awkward body positions at times.
- Lifting, carrying, relocating equipment and components (e.g Compressors, Gas Bottles etc)
Employees reporting to Incumbent Nil
Main contacts within Company
- Other Customer Engineers – Thermal
- Service Supervisor –Thermal
- Service Operations Manager
- Safety Manager
- Technical Support Team
- Sales Team
- Finance
Main contacts outside the Company
- Customers
- Product Suppliers
- Contractors
- Vertiv Partners
Education/Qualification:
- Mechanical Trade Certificate (state dependant)
- Restricted Electrical Licence
- Refrigerant Handling Licence
Specialist Knowledge:
- Technical knowledge - data centres, telecom, commercial & industrial or similar industries (highly regarded)
Practical Experience:
- Proven track record within the Air – Conditioning or other precision cooling industry as a service technician
- Thermal controls & Networking knowledge
- Proficiency in Microsoft Office
Personal Characteristics:
- Excellent communication, inter-personal and problem-solving skills.
- Learning agility
- Interpersonal skills
- Ability to work collaboratively in a team environment.
- Ability to multitask and priorities workloads.
- Negotiation & influencing skills.
- Computer literacy at an intermediate level
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