Customer Engineer Thermal ( South Wales )
Egup Open · verified Oct 27, 2026 At a glance
Mid-level Solutions & Sales Engineering role at Egup. Bedford · no salary stated · we estimate £57,973–£95,000 across the United Kingdom.
Egup has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Handle routine upkeep and urgent repairs on Vertiv thermal equipment and other systems covered by contract
- Attend assigned service calls professionally, following safety rules and relevant working codes
- Keep the maintenance completion rate at or above the stated target and update schedulers on job progress
- Close Oracle MFS tasks, complete paperwork and create and sync FieldDB reports
- Pass sales or service leads to the right department and take part in the callout rota
What you bring
- You hold NVQ Level 1 and 2, or equivalent training in refrigeration and air conditioning
- You have City and Guilds 2078 or 2079 certification for refrigerant handling and are subscribed to ACRIB
Who this fits
This mid-level role suits someone who can handle customer-facing field service work and coordinate with schedulers, managers and the wider service team. Travel takes up ninety percent of the role.
From the employer
Responsible for maintenance and emergency repairs of Vertiv’s Thermal Management products as well as other contracted systems. He/She is required to establish, promote and maintain excellent rapport with all customers, sales managers, distributors and others within the field; maintain ongoing communication with scheduling teams and the line/department Manager
Responsibilities and Measurement Criteria with Time investment Needed on Each:
(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)
- Respond in a professional manner to all assigned service calls while on duty.
- Perform all work in a safe manner and in accordance with established company safety policy.
- Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
- Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.
- Keep scheduling team informed of changes to your schedule and the status of all open jobs.
- Maintain the accuracy of the customer listing by reporting errors with the site change form.
- Close tasks in Oracle Mobile Field Service (MFS) daily and weekly paperwork in a timely, accurate and complete manner.
- Create reports using FieldDB system and ensure regular synchronization.
- Report sales or service leads to the proper department via the correct process.
- Support company vision and management decisions.
- Use email and other Office based programs to maintain/enhance communications processes.
- Ensure that all Vertiv processes are followed.
- Keep company vehicle clean and properly maintained.
- Protect all tooling and company property issued.
- Work as part of the service team and support business needs.
- Take an active role in the callout rota.
Qualifications:
Required/ Minimum Qualifications:
- NVQ Level 1 & 2, or equivalent in Refrigeration and Air Conditioning.
- City and Guilds 2078 or 2079 in Refrigerant Safe Handling, Subscribed to ACRIB.
Additional / Preferred Qualifications:
- Excellent computer skills.
- Previous environmental service experience.
- Excellent customer service skills.
- Self-starter, ability to plan, organize and manage time effectively.
- Clean valid driving license.
Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)
- None
Time Travel Needed:
- 90%
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