Customer Engineer Thermal ( South East )
Egup Open · verified Oct 27, 2026 At a glance
Mid-level Solutions & Sales Engineering role at Egup. Bedford · no salary stated · we estimate £57,973–£95,000 across the United Kingdom.
Egup has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Attend assigned service calls professionally, carrying out maintenance and urgent repairs on thermal equipment and other contracted systems
- Complete planned maintenance and help keep its completion rate at the required level
- Update schedulers on schedule changes and open jobs, and report site-record errors through the change form
- Close Oracle MFS tasks and paperwork on time, then create FieldDB reports and keep the system synchronized
- Follow safety procedures, protect company equipment and take part in the callout rota
What you bring
- You hold NVQ Level One and Two, or an equivalent qualification in refrigeration and air conditioning
- You have City and Guilds refrigerant-handling certification at level 2078 or 2079, and belong to ACRIB
- A clean, valid driving licence is required
Who this fits
This role suits someone who can work independently while coordinating with customers, schedulers and the service team. Travel takes up thirty percent of the role, and you’ll join the callout rota.
From the employer
Senior Thermal Customer Engineer:
- Responsible for maintenance and emergency repairs of Vertiv’s Thermal Management products as well as other contracted systems. He/She is required to establish, promote and maintain excellent rapport with all customers, sales managers, distributors and others within the field; maintain ongoing communication with scheduling teams and the line/department Manager
Responsibilities and Measurement Criteria with Time investment Needed on Each:
(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)
- Respond in a professional manner to all assigned service calls while on duty.
- Perform all work in a safe manner and in accordance with established company safety policy.
- Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
- Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.
- Keep scheduling team informed of changes to your schedule and the status of all open jobs.
- Maintain the accuracy of the customer listing by reporting errors with the site change form.
- Close tasks in Oracle Mobile Field Service (MFS) daily and weekly paperwork in a timely, accurate and complete manner.
- Create reports using FieldDB system and ensure regular synchronization.
- Report sales or service leads to the proper department via the correct process.
- Support company vision and management decisions.
- Use email and other Office based programs to maintain/enhance communications processes.
- Ensure that all Vertiv processes are followed.
- Keep company vehicle clean and properly maintained.
- Protect all tooling and company property issued.
- Work as part of the service team and support business needs.
- Take an active role in the callout rota.
Qualifications:
Required/ Minimum Qualifications:
- NVQ Level 1 & 2, or equivalent in Refrigeration and Air Conditioning.
- City and Guilds 2078 or 2079 in Refrigerant Safe Handling, Subscribed to ACRIB.
Additional / Preferred Qualifications:
- Excellent computer skills.
- Previous environmental service experience.
- Excellent customer service skills.
- Self-starter, ability to plan, organize and manage time effectively.
- Clean valid driving license.
Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)
- None
Time Travel Needed:
- 30%
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