Customer Engineer Thermal (South East )
Egup Open · verified Oct 27, 2026 At a glance
Mid-level Solutions & Sales Engineering role at Egup. Bedford · no salary stated · we estimate £57,973–£95,000 across the United Kingdom.
Egup has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Attend assigned service calls, carrying out maintenance and urgent repairs on thermal products and other contracted systems
- Complete planned maintenance safely and to current codes, helping keep the completion rate at or above the required threshold
- Keep schedulers updated on job progress and schedule changes, and correct customer-site records when needed
- Finish service tasks in Oracle MFS and paperwork on time, then create and synchronize reports through FieldDB
- Build strong working relationships with customers and field contacts, sharing sales or service leads with the right team
What you bring
- You hold NVQ Level 1 and 2, or an equivalent refrigeration and air-conditioning qualification
- You have City and Guilds 2078 or 2079 refrigerant-handling certification and ACRIB membership
- A clean, valid driving licence is required
Who this fits
This mid-level service engineering role suits someone comfortable with customer-facing field work, maintenance and emergency callouts. Travel takes up ninety percent of the role, and you’ll join the callout rota.
From the employer
Brief Job Description:
Senior Thermal Customer Engineer:
- Responsible for maintenance and emergency repairs of Vertiv’s Thermal Management products as well as other contracted systems. He/She is required to establish, promote and maintain excellent rapport with all customers, sales managers, distributors and others within the field; maintain ongoing communication with scheduling teams and the line/department Manager
Responsibilities and Measurement Criteria with Time investment Needed on Each:
(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)
- Respond in a professional manner to all assigned service calls while on duty.
- Perform all work in a safe manner and in accordance with established company safety policy.
- Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
- Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.
- Keep scheduling team informed of changes to your schedule and the status of all open jobs.
- Maintain the accuracy of the customer listing by reporting errors with the site change form.
- Close tasks in Oracle Mobile Field Service (MFS) daily and weekly paperwork in a timely, accurate and complete manner.
- Create reports using FieldDB system and ensure regular synchronization.
- Report sales or service leads to the proper department via the correct process.
- Support company vision and management decisions.
- Use email and other Office based programs to maintain/enhance communications processes.
- Ensure that all Vertiv processes are followed.
- Keep company vehicle clean and properly maintained.
- Protect all tooling and company property issued.
- Work as part of the service team and support business needs.
- Take an active role in the callout rota.
Qualifications:
Required/ Minimum Qualifications:
- NVQ Level 1 & 2, or equivalent in Refrigeration and Air Conditioning.
- City and Guilds 2078 or 2079 in Refrigerant Safe Handling, Subscribed to ACRIB.
Additional / Preferred Qualifications:
- Excellent computer skills.
- Previous environmental service experience.
- Excellent customer service skills.
- Self-starter, ability to plan, organize and manage time effectively.
- Clean valid driving license.
Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)
- None
Time Travel Needed:
- 90%
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