Customer Engineer Thermal
At a glance
Mid-level Solutions & Sales Engineering role at Egup. Netherlands.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Start up, service and repair Vertiv environmental equipment and other systems covered by customer contracts
- Attend assigned service calls professionally, follow field procedures and carry out work safely
- Coordinate start-up scheduling with Call Control and keep them updated on your schedule and open jobs
- Track spare parts, support a minimum preventive-maintenance completion rate, and submit accurate daily and weekly paperwork
- Flag customer-record errors and pass sales or service leads to the relevant team
What you bring
- A City and Guilds qualification in refrigeration, refrigerant handling and air conditioning, or a BTEC qualification
- Previous work in environmental equipment service
- Strong customer service, with the ability to plan work and manage your time independently
- A valid driving licence
Who this fits
This role suits a hands-on service engineer who can work independently and build rapport with customers, sales teams and distributors. Expect frequent after-hours and weekend work, sometimes with little notice, plus participation in a 24/7 on-call rota. The work involves heavy lifting, possible overnight stays and occasional travel abroad.
From the employer
Responsible for start ups, maintenance, and emergency repairs of Vertiv Benelux B.V. environmental products, as well as other contracted systems. Required to establish, promote and maintain excellent rapport with all customers, salesmen, distributors, and others within the area. Maintain continuous communications with Call Control and the department Manager/Supervisor.
RESPONSIBILITIES
- Respond, in a professional manner, to all assigned service calls while on duty
- Read, understand, and comply with all procedures outlined in the Field Procedure Manual
- Perform all work in a safe manner, and in accordance with established company safety policy
- Ensure spare parts are properly accounted for using established parts procedures
- Assist in ensuring that the PM Completion rate is maintained at a min. 90% .
- Assist Call control to schedule, plan and complete start ups using established work flow procedures
- Keep Call Control informed of your schedule and the status of all open jobs
- Maintain the accuracy of the customer listing by reporting errors with the Site Change Form
- Close in WFS daily paperwork in a timely, accurate and complete manner + submit weekly paper work in the same manner.
- Report sales or service leads to the proper department
- Support company vision and management decision.
- Use email and other office based programmes.
- Ensure that all ISO 9001:2000 agreed processes are followed.
- As a User, comply with the Company’s ITC policy.
- The employee ensure that any activity, task and responsibility required by role in terms of [Export Compliance], [Import Compliance], [EU Arrivals and Despatching], as well as [Supply Chain Security] is managed and performed in full compliance with the Company International Trade Compliance Regulation certification program itself
QUALIFICATIONS
- City and Guilds in Refrigeration, Refrigerant Safe Handling & Air Conditioning OR BTEC
- Computer Literate
- Previous environmental service experience essential
- Excellent customer service skills
- Self starter, ability to effective plan , organise, and manage time effectively
- Valid driving license
PHYSICAL & ENVIRONMENTAL DEMANDS
- A significant amount of after hours and weekend work, frequently scheduled with little notice
- Travel + possible some works may require an element of over night stay (hotel)
- Heavy lifting required ( 35 kg. )
- Participate on the 24/7 on call rota.
- May be required to travel abroad from time to time.
- You will be supplied with a Company uniform, which must be warn at all times while working.
- Product training is provided.
- Company car/van
- Pension scheme
- Door to door travel paid
- All tooling provided to include phone pager & lap top
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