Coordinator Marketing Reservations - Mktg Support
Efuq Open At a glance
Mid-level General Marketing role at Efuq. Myrtle Beach · full-time · no salary stated · we estimate $80,000–$134,888 across the United States.
Efuq has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Answer incoming calls and book tours sent over by Local Marketing Agents
- Set OPC and in-house marketing wave allotments, then allocate leads using pre-arrival results and business rules
- Check whether owners qualify for IPC tours and update tour manifests to track wave assignments
- Coordinate with the call center on tour capacity, wave needs, timing and percentage changes
- Process package payments, Hilton Honors points and gifting overages, and clean up leads and package audits
What you bring
- You can manage lead allocation, tour eligibility and reservations tasks across marketing and sales support
- You can maintain internal files and procedures, restore backed-up data, and troubleshoot application issues
Who this fits
This on-site Myrtle Beach role suits someone who can handle detailed reservations coordination across marketing, sales and the call center. It also includes SharePoint administration and collaboration with management to resolve issues.
From the employer
General Dispatch Responsibilities:
- Answer incoming phone calls in a timely and professional manner.
- Manage wave allotments and percentages for OPC/In-House marketing.
- Lead distribution: Appropriately distribute leads based on Pre-Arrival performance.
- Research and determine Owner Tour eligibility for IPC Tours.
- Book tours received from Local Marketing Agents.
- Process POS Package payments
- Assist Sales/Contracts department in creating new guests leads.
- Assist in preparing and updating all necessary tour manifests for marketing department, to better manage and track wave allotments.
- Ensure all On-Site and Pre-Arrival leads are allocated properly according to business rules.
- Ensure all confirmation/ wake-up calls are completed in a timely manner.
- Communicate with call center on tour overages, tour wave needs, as well as maintaining efficient tour times and percentages by wave to drive maximum results.
- Assist in communicating new changes to percentages, waves or new tour times to the Marketing Team.
- Process and submit Hilton Honors points for marketing department to corporate for posting, processing and payments.
- Track and process all gifting overages for marketing department.
- Review historic volume for accurate scheduling of Reservations team.
- Weekly Lead Clean-up:
- CT to QT lead research and adjustment
- CT & NS tour clean-up
- Package Audits
SharePoint Administration:
- Works with the business to update content as needed. Develops and maintains file management system for internal documents and procedures.
- Performs backup and recovery activities.
- Diagnoses and troubleshoots problems with existing applications and communicates solutions to appropriate areas.
- Collaborates with Management as needed to resolve issues.
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