Account Manager, FMCG Consumer, Air & Sea, Indonesia
At a glance
Mid-level Account Management role at DSV. Jakarta.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Lead customer business reviews, surface opportunities and risks, then recommend actions to management
- Coordinate SOP implementation and handover into operations, while checking continued compliance
- Organize recurring customer and internal reviews, involving stakeholders and tracking follow-up actions
- Escalate customer complaints promptly and keep corrective work moving across Products and Regions
- Maintain accurate records in Microsoft Dynamics and oversee customer application usage
What you bring
- A diploma or bachelor’s degree in any field, plus at least two years managing freight-forwarding key accounts
- Working knowledge of logistics and freight forwarding, including commercial responsibilities
- Professional customer communication, with the ability to analyze and resolve requirements, problems and complaints
- Fluent spoken and written English, strong Microsoft Office capability, and sound prioritization under deadlines
Who this fits
You’ll suit a customer-facing account role that combines review meetings, operational follow-through and issue resolution in freight forwarding. The position is based in Jakarta and requires fluent English, local market awareness, organization and flexibility under tight deadlines.
From the employer
Job Req Number: 123866
Time Type: Full Time
Work Location: Jakarta
Entity: PT DSV Transport Indonesia
Job Descriptions:
- Conduct business reviews, analyze and identify business opportunities, potential risks and make appropriate recommendation to Management
- Responsible for a smooth business implementation and handover of SOPs to operations and ongoing monitoring of compliance
- Ensure compliance with operational processes by performing process monitoring and close follow-up with respective parties
- Attend monthly / quarterly / annual Customer review meetings
- Ensure monthly / quarterly / annual business review meetings take place, are well-prepared and all relevant stakeholders involved in a timely manner
- Ensure minutes meetings from monthly, quarterly and yearly business review are distributed to all relevant stakeholders (Products, Regions) and corrective actions are followed up for Country Key Accounts and sizeable Country Accounts where applicable
- Ensure any concerns and / or complaints from Customer are timely escalated to all relevant stakeholders (Products, Regions)
- Perform quality and timely update and maintenance of the data in Sales system (Ms. Dynamics) and monitor use of Customer Applications
Job Requirements:
- Diploma / Bachelor’s Degree in any major
- Minimum 2 years as a Key Account Manager in the Freight Forwarding business or relevant business experience
- Basic knowledge in Logistic & Freight Forwarding, specifically in Commercial
- Expertise and professionalism in Customer contacts, understanding of Customer requirements, analysis and resolution of problems and complaints
- Local market knowledge, vertical market update (Customers, Product)
- Good interpersonal, written and verbal communication skills
- Customer focus
- Problem solving & decision making skills
- Organized, flexible and able to prioritize work under tight deadlines
- English (Fluent in verbal and written)
- High competency with Microsoft Office (Word, Excel & PowerPoint)
DSV – Global transport and logistics
What moves you?
At DSV, we move more than goods. We move careers, ambitions and opportunities.
With close to 150,000 colleagues in over 90 countries, we are a global leader in transport and logistics – but it is our people who bring this to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.
Here, you are part of a movement where you are trusted to take ownership, act on your ideas and make decisions that create real impact. Where we push transparency in how we communicate and collaborate. And where we win together by supporting each other, challenging each other and delivering results as a team.
Start here. Go anywhere
This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.
If you are looking to make an impact, grow your career and be part of something bigger – DSV is the place to be.
Visit dsv.com and follow us on LinkedIn and Facebook.
#StartHereGoAnywhere #LifeAtDSV
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